Director, Commercial Lines

Job Type
Full-time
Description
WHO WE ARE
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
WHAT WE'RE LOOKING FOR
This position leads and manages the operational functioning and development of the Commercial Lines servicing team. The Commercial Lines Director oversees the day-to-day functions of the department and assists with operational, non-sales administration.
A GLIMPSE INTO YOUR DAY

• Mentors and manages sales support team members.
• Champions communication of goals, vision, and procedures developed by leadership.
• Manages office environment and champions the creation and continuation of a culture of teamwork.
• Works with the Leadership Team and Human Resources to manage employees and implement projects and directives.
• Actively participates in the hiring and new hire onboarding process.
• Provides recommendations for hiring.
• Trains team members on duties, expectations, standards, policies. Audits and reviews these areas regularly as set by service standards; identifies/coordinates additional employee training as needed - AMS 360 specific.
• Immediately and effectively addresses and resolves performance concerns utilizing the support of Human Resources.
• Directs employee workflow, workload and overall performance.
• Provides feedback to management and team members about service structure to improve performance and productivity.
• Coordinates time off within department to ensure service level and appropriate reporting of time off.
• Assures service standards are being met utilizing the audit and review process.
• Assures client service standards are being met.
• Creates and recommends new standards and any specialized processes or standards based on business needs.
• Assists in monitoring operating expenses and adherence to budget numbers for the Company location.
• Conducts annual performance reviews for direct reports.
• Manages the service of a book of business directly and may have direct revenue responsibility.
• Answers clients/employees' questions in a timely manner.
• Answers phone inquiries and resolves issues in an expedition manner.

Requirements
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

• A Property and Casualty License from state of domicile is required must be maintained.
• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC).
• High School Diploma.
• 10+ years' experience in account/client management.
• Demonstrated experience in successfully leading a team.
• Proficient in using computers, internet Microsoft Office Suite and online rating systems.
• In depth understanding of insurance markets, products, services insurance ratings and underwriting procedures.
• Advanced level of knowledge of Commercial Lines of coverage.
• Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Must be able to understand written and oral communications and interpret information written within policies.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.
• Paid training and continuing education to obtain/maintain your insurance license.

Note: The above is not all encompassing of the full position description.
Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Salary Description
$112,000 - $150,000