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Why USAA?
Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special
As a dedicated Director, Business Rules, you will be accountable for developing and driving USAA's overall fraud strategy, policies, and analytic capabilities to include fraud rules management, data decision models, business intelligence reporting and emerging fraud technologies for specific product/fraud threat vector. This role will collaborate heavily with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. Furthermore, this role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
This position can work remotely in the continental U.S. with occasional business travel.
The OpportunityWhat you'll do:
- Directs and leads business rule development for specific domain responsibilities or assigned efforts.
- Directs and collaborates with business and IT partners on awareness & application of Business Rules and applications in support of achieving business operations and strategic goals and objectives.
- Ensures team understands business rule activities they are responsible for aligned with specific domain or assigned efforts.
- Directs team in work assignments, problem resolution, and producing quality work.
- Advises executives on impact of business rule definition, application and implementation and changes to existing systems/applications; provides actionable recommendations to executives and stakeholders.
- Fosters proactive communication between business and IT teams to improve effectiveness and value of business rule processes to the business.
- Builds, oversees, and motivates team and provides ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Has deep knowledge of upstream and downstream processes and partners to influence the change to incorporate most effective and efficient fraud controls directly into the process.
What you have:
- Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required- 12 years) may be substituted in lieu of degree.
- 8 years of experience in financial services, particularly banking operations, and/or fraud prevention and detection risk mitigation.
- 5 years of direct team lead or leading matrixed or cross-functional teams
- Experience overseeing teams conduct cost benefit analyses and leveraging results to drive technology solutions.
- Experience guiding teams in the gathering and authoring of Business Requirements and solutions for large scale complex projects.
- Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
- Demonstrated subject matter expertise in applying and creating Business Rules practices, methods, and problem-solving strategies.
- Experience leading and coaching others in understanding and translating needs into requirements.
What sets you apart:
- 5 years of experience leading data, analytics and strategies functions and experience in using advanced analytical tools
- Strong understanding of the bank regulatory requirements as it pertains to fraud risk management and payments such as Reg CC, E, F, Z, V and other applicable laws and regulations with regards to fraud prevention, detection, recovery, and investigations
- US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550-$230,400.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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