Director Of Information Technology

This position is responsible for the overall management of the property’s systems. Responsible for providing system troubleshooting and error resolution with users and vendors of systems and managing the successful operation of the IT Department.

• Administration, security, installation, configuration, and troubleshooting of all site hardware and software.
• Manage technical team and complete all performance reviews of staff including training and job assignments and follow up.
• Support of end user, infrastructure, back office and guest environments.
• Develop and maintaining documentation of all hardware, systems and software licensing to IT audit standards.
• Recommendations for improvements and enhancements to existing systems and hardware.
• Technical on-site project lead for installations and upgrades of property systems and hardware.
• Vendor support management and communication.
• Management of warranties, replacements and upgrades of all hardware and infrastructure.
• Plan and budget all aspects of IT environment.
• Maintain CoralTree Hospitality IT audit compliance.
• Maintain PCI\DSS compliance AOC deadlines and scanning/remediation responsibilities.
• Communicate and enforce adherence to all CoralTree Hospitality IT security standards, practices and requirements.
• Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements.
• Elevate issues as appropriate to corporate IT resources after due diligence and review.
• Communication of support issues and resolution on a monthly basis to CoralTree Hospitality Technology team lead.
• Liaison for communication of CoralTree Hospitality IT requirements, practices and standards to all property personnel.
• Manage support environment and provide on call 24x7 error resolution for site hardware and systems.
• Must be able to work flexible days/hours – some on-call duty is required.

Additional Duties & Responsibilities:

• Manage network server and technology tools
• Ability to manage personnel
• Plan, organize, control and evaluate IT and electronic data operations
• Ensure security through access controls, and backups
• Identify problematic areas and implement strategic solutions in time
• Build an internal library with technical documentation, manuals, and IT policies
• Troubleshoot issues and outages
• Keep abreast of technology trends and developments

• Minimum 7 years Hotel/Resort experience desired.
• Excellent oral and written communications skills required.
• Demonstrated experience in a networked computer environment.

Experience, Education, & Licensure:

• Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required.
• Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred.
• Experience with Microsoft software required.
• Must be able to lift 20 pounds or more.

Miscellaneous Skills:

• Experience with hotel systems including PMS, POS and Key systems strongly preferred
• Experience with wireless (Wi-Fi) systems

Compensation

Base Pay Start Rate: $120,000 - $130,000/Yr. (Based on Experience)

We offer a competitive benefit package for full-time, regular team members that includes:  group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

We also offer great perks such as, Team Member Rates at CoralTree properties, Complimentary Room Night Program for both you and your immediate family members, complimentary monthly golf, discounts at our retail, spa, and dining outlets. 

#Terranea