Director, Ambulatory Nursing

Position Summary
Position Summary
Working under the direction of the Service Line AVP, and in alignment with the overall Orlando Health Medical Group (OHMG) Clinical team and their associated goals, the position is responsible for the overall clinical processes in an ambulatory service line, regarding quality, patient experience, efficiency, risk, and safety.
Responsibilities
Essential Functions
• Demonstrates a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve Orlando Heath and OHMG specific goals.
• Ability to identify clinical care gaps then develop, evaluate or update clinic policies and standard operating procedures in the ambulatory clinic setting.
• Provides alignment and assistance to practice leadership in ensuring the OHMG clinical philosophy and objectives related to clinical staffing, performance standards, scope of practice, policies and procedures, job classifications, and compliance with government regulations are followed.
• Works closely with quality, infection prevention, compliance, risk, safety and regulatory to ensure a quality, safe, patient care delivery model in their service line practices.
• Plans and coordinates quality and service activities in the outpatient clinic and is responsible for the overall culture of safety within the outpatient clinic.
• Actively participates in OHMG ambulatory wide clinical strategy with the Chief Clinical Officer and ensures alignment to these strategies in their ambulatory clinics.
• Efficiently manages, directs, and coordinates clinic processes provide cost-effective, quality patient care service.
• Assures development, implementation, and evaluation of evidenced based, quality clinical practice consistent with research, organizational and national practice standards.
• Embraces, communicates, and promotes effective change.
• Provides clinical leadership that attracts, retains, and motivates clinical employees.
• Informs OHMG leadership about current trends, problems, and activities in the ambulatory clinics.
• Directs activities related to all aspect of ambulatory clinical care and assumes responsibility for presenting a positive representation of corporate and departmental services.
• Provides timely communication of pertinent information to improve patient care and service on an ongoing manner.
• Keeps lines of communication open with leadership, physicians, and clinical team members to ensure high team member morale and a professional atmosphere.
• Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
• Serve on various clinical corporate committees and councils as a representative of OHMG clinical leadership.
• Collaborates with AVP and service line leaders to identify the budget needs required to support clinical practice.
• Works effectively with leadership, team members and physicians to ensure best practice activities are in place.
• Organizes work, delegates assignments, and achieves goals and objectives. Organizes and integrates organization priorities and deadlines.
• Functions as the clinical expert for their service line specialties.
• Cultivates exemplary customer services throughout the outpatient clinic.
• Evaluates the environment and makes recommendations to ensure optimal patient comfort, safety, and compliance with various standards of care, regulatory / governing bodies (i.e., OSHA, JCAHO, infection control, risk management).
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Knowledge of risk management concepts.
• Demonstrates awareness of legal issues, patient rights, and compliance with the standards of regulatory and accrediting agencies.
• Participates in both formal and informal educational programming.
Provides ongoing training for team members including orientation and in-services.
• Investigates complaints and/or non-compliance of policies, initiates follow up actions as warranted.
• Actively participates on corporate committees, task forces and community committees.
Qualifications
Education/Training
Meets one of the following:
• Master of Science in Nursing (MSN), or
• Bachelor of Science in Nursing (BSN) with master's degree in business or health-related field
Licensure/Certification
• Maintains current State of Florida Registered Nurse license or valid eNLC multistate RN license.
• Maintains current BLS/Healthcare Provider certification.
• National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years.
Experience
Four (4) years as a registered nurse in an acute care or outpatient setting, with two (2) years leadership experience (at least one (1) year at the nurse manager level)