Dir Operations GlobalServe

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

• Team Leadership: Spearhead management of both on-shore and off-shore operations teams. Implement rigorous processes, controls, and metrics to drive measurable performance improvements.
• Customer Onboarding: Develop and manage efficient processes for onboarding new customers, ensuring a smooth and positive experience.
• Global Network Management: Establish and lead processes to effectively manage a global network of suppliers and service providers.
• Operational Excellence: Drive consistent operational and process improvements, ensuring the highest standards of operational efficiency.
• 24x7 Operations Management: Oversee operations that run round-the-clock, catering to a global customer base.
• Technology Integration: Provide insightful feedback and inputs into proprietary operational management technology systems.
• Automation and Innovation: Lead initiatives in automation using Robotic Process Automation (RPA) and Artificial Intelligence (AI) to enhance operational efficiency and quality.
• Performance Analytics: Develop and manage a metrics-driven operational mechanism to evaluate the performance of global service providers.
• Collaborative Partnerships: Work closely with the customer success and sales teams to drive client satisfaction and retention.
• System Connectivity: Establish linkages and e-connectivity with customer procurement systems and delivery partner systems for enhanced transactional efficiency.
• Industry Relationships: Build and maintain relationships with OEMs and Publishers for effective data sharing and collaboration.
• System and Process Design: Lead the design and enhancement of systems and processes for product pricing, service visibility, and catalog management.

• Min 12 years progressive experience and proven success leading global teams
• Advanced knowledge of advanced IT solutions
• An independent thinker who excels with minimal oversight, showcasing self-driven initiative and decision-making prowess.
• Adept at navigating diverse and constrained environments, demonstrating flexibility and adaptability under varying conditions.
• Detail-oriented, with a keen eye for the minutiae that drive operational excellence.
• Committed to high-quality standards, setting and achieving benchmarks that reflect the best in industry practices.
• A unifying force capable of bringing together a geographically distributed team, fostering collaboration, and building a cohesive, high-performing unit across different cultures and time zones.