Digital Project Manager

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Digital Project Manager based in New York City, New York.

The role:

You will support the eCommerce and CRM teams in optimizing digital products for the North America region. You will play a key intermediary role between business and technical teams to implement complex Digital Projects.

What you’ll do:

In an environment where key priorities include accelerating Direct-to-Consumer business growth and increasing our customers’ loyalty and engagement through a superior customer experience online and offline, the Digital Project Manager will:

• Optimize omni-channel digital tools to encourage conversion rate, grow sales, and provide excellent service to our customers.
• Gather and prioritize digital product/system requests and provide requirements to technical partners from the regional perspective.
• Work cross-functionally to troubleshoot and solve customer pain points on digital platforms.
• Plan, track and execute digital tool and eCommerce program optimization projects.
• Ensure that new digital products are tested and working properly on regional platforms.

You are:

• Customer oriented, result driven, passionate about our brand and challenges, have an entrepreneurial mindset.
• Eager to grow in a company genuinely committed to responsible beauty.
• Highly rigorous, methodical, and detail-oriented.
• Skilled at project management with the ability to clarify next steps and task owners, create plans with deadlines, and clearly communicate plans and status updates to stakeholders.
• Able to handle multiple priorities and projects in a fast-paced environment.
• Collaborative, able to create good relations with others to investigate and solve problems.
• Curious – eager to investigate, learn new skills, and ask probing questions.
• Empathetic to the customer’s/user's journey with the ability to put yourself in their shoes.
• Able to interpret the needs of customers and the business, and clearly convey detailed requirements to technical teams.
• Able to think ahead and anticipate both needs and consequences.
• Autonomous and proactive, with a strong sense of ownership.

You have:

• 5+ years of experience in Digital/eCommerce project management, website configuration & testing and/or managing CRM platforms & flows.
• Knowledge of Microsoft Office Suite, SalesForce Commerce Cloud (or other eCommerce platforms) and Jira.
• Skilled in project management, cross-functional collaboration, communicating business requirements to a technical audience, website testing, CRM flows.
• Knowledge of French a plus.

We have:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits

Salary:$90,000-$100,000

Benefits:

• Hybrid office model
• Healthcare including Medical, Dental and Vision
• 401k + match
• Gratis
• Tuition Reimbursement

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us!

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

Equal Opportunity Employer