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SalaryGeneral overview of position: As an Intake Specialist, you will assist in organizing and maintaining health information both in paper files and in electronic systems. Position involves DIGITAL SORTING of medical records. Records are reviewed and sorted by the specialist in chronological order, then cross-referenced against the pay history to ensure we have a complete and accurate file. Following up for additional information that may be necessary via email and/or phone.
Essential Functions:
- Appropriately and accurately pulls records for claimants file(s), quality review, and audits in a timely manner.
- Observe confidentiality and safeguards all patient related information.
- Maintain a good working relationship within the department and other departments.
- Adhere to company requirements, policies, and standards.
- Provide excellent customer service.
- Answering main phone line in the department.
- Perform other duties as assigned. (cross-training)
Professional Requirements
- Adhere to dress code, appearance is neat and clean.
- Maintain patient/claimant confidentiality at all times.
- Report to work on time and as scheduled.
- Represent the organization in a positive and professional manner at all times.
- Comply with all organizational policies and standards regarding ethical business practices.
Qualifications:
- High school graduate or equivalent.
- Medical terminology knowledge/experience with medical records preferred.
- Basic computer knowledge. (Adobe, Excel, Work, Outlook, etc.)
- Experience with Medicare Set Asides/ Workman’s Compensation claims is a plus.
- Experience in coding/billing is a plus.
Knowledge, Skills, and Abilities
- Knowledge of health information management services.
- Strong organizational and interpersonal skills.
- Ability to determine appropriate course of action in more complex situations.
- Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
- Ability to maintain confidentiality of all medical, financial, and legal information.
- Ability to complete work assignments accurately and in a timely manner.
- Ability to communicate effectively, both orally and in writing.
- Ability to handle difficult situations involving adjusters, clients, or others in a professional manner.
Securing a position here at Tower MSA Partners is an excellent opportunity to join our rapidly growing company. We pride ourselves on the quality and efficiency of our services and are always looking to add key personnel to our healthcare and legal professional teams. Candidates should be accustomed to a fast-paced and detail-oriented work environment.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Adobe Acrobat: 1 year (Preferred)
- Medical records: 1 year (Preferred)
Work Location: Remote
