Address
Form of workJob Description
Digital Marketing / E-Commerce / Customer Service
E-Commerce Customer Support Administrator
Up to $47,000 to start plus full benefits
As E-Commerce Customer Support Administrator, you will receive training and:
- Serve as a primary point of contact for e-commerce customers
- Communicate by phone, email, automated ticketing systems, e-commerce interface and/or live chat
- Answer questions and address inquiries
- Provide assistance with products, orders and general service
- Learn to handle administrative quality control and quality assurance duties
- Troubleshoot and resolve issues as they arise
- Escalate complex issues as necessary
- Conduct routine and special account analysis
- Perform other duties as assigned
An ideal candidate profile will include:
- At least 1 year of Customer Service, Customer Support or similar/related in an e-commerce environment
- Intermediate to advanced proficiency with Microsoft Word and Excel
And:
- Experience using any type of e-commerce customer portals (e.g. (Amazon, Walmart, Home Depot, Lowes, Wayfair, Overstock, eBay, Commerce Hub, Zendesk or Ship Station)
- Experience with several of the following E-commerce platforms / sites: Amazon, Walmart, Wayfair, Beyond (Overstock), Home Depot, Lowes, Menards, Shopify
Pluses:
- +++ ZenDesk proficiency
- +++ Amazon Seller Central proficiency
- +++ On-the-job experience with HD.com, Lowes.com, Wayfair, WM.com
- +++ Shopify proficiency
- +++ An Associate's or Bachelor's Degree
West Suburbs of Chicago - Glendale Heights, IL
JobGiraffe's client is a specialist in manufacturing and e-commerce distribution across multiple industries.
JG ID #24-1262 - Glendale Heights, IL 60139 – Diane Padilla, Lead Recruiter
Each year JobGiraffe helps thousands of job seekers to find direct hire, temp-to-hire and contract positions throughout Chicago and the Suburbs.
Whether our clients are hiring for a specific position or staffing an entire department, JobGiraffe connects the very best job seekers with the companies who need them.
All fees and associated placement costs are paid for by the clients of JobGiraffe. There is never any cost or fee to our candidates and no contracts or obligations are required.
Whether our clients are hiring for a specific position or staffing an entire department, JobGiraffe connects the very best job seekers with the companies who need them.
All fees and associated placement costs are paid for by the clients of JobGiraffe. There is never any cost or fee to our candidates and no contracts or obligations are required.
