Digital Fraud Analyst

JOB PURPOSE

Performs analytical review of authentication and multi-channel transaction data to establish the balance between fraud loss mitigation, business revenue, and client satisfaction.

KEY RESPONSIBILITIES

1. Independently monitor fraud alerting technologies. Correlate observations and perform thorough investigative assessments to properly discern between fraudulent and valid activity, which often requires reaching out to bank associates with investigative questions. Determine appropriate remediation path and resolve alerts. Document activity as necessary and make recommendations to reduce risk as appropriate.

2. React to fraud events of varying scale and impact in a timely manner to mitigate potential fraud. Assess severity of the incident and take necessary actions including: creating internal and external communications, providing a recommendation for closing or blocking client accounts, reissuance or deletion of compromised debit cards, and resolving client questions from branch personnel. Provide written documentation of recap and follow up items. Make and implement recommendations as appropriate.

3. Identify risk and trends of fraudulent activity and make recommendations with respect to policy and procedure changes related to fraud prevention across the enterprise.

4. Determine actions to be taken to assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.

5. Leverage fraud mitigation technologies and reporting tools and make recommendations for system configuration changes to better protect the bank against fraud and improve the customer experience.

6. Receive notification from bank associates of client disputes; credit disputed amount back to client’s account and work with internal and external parties as appropriate to resolve dispute and recover funds.

7. Lead cross functional fraud risk assessment and implementation projects.

8. Conduct fraud risk assessments. Prepare documented findings, present findings to the line of business and/or senior management.

9. Create fraud awareness education materials for associates and clients. Conduct fraud awareness training for associates and clients.

JOB REQUIREMENTS – EDUCATION, KNOWLEDGE AND SKILLS

1. High School Diploma or equivalent required. Bachelor’s degree in Accounting, Finance, Computer Science, Business, or Criminal Science Work experience may substitute for required education.
2. Industry certifications preferred (i.e. Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), National Check Professional (NCP), Certified Fraud Examiner (CFE).
3. Proficient in using Microsoft Office suite.
4. Knowledge and experience using fraud monitoring software and bank systems a plus.
5. Demonstrate attention to detail, strong analytical skills, and sound decision quality.
6. Must be able to work independently on multiple tasks and easily adapt to changing environment.
7. Excellent verbal, written, and interpersonal communication skills.
8. Will be required to work on-call on a rotating basis.