Digital Content Specialist

Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.

The Digital Support Specialist is responsible for managing the creation of static/dynamic content websites for our state contracts using the website template that has been developed. The Digital Support Specialist will have experience using AEM (Adobe Experience Manager) or Drupal as a content management tool to input all content into the website template that will be used. Additionally, the Digital Support Specialist will gather requirements from the state and federal client regarding specific customizations that are needed to the website template, coordinate development of content with our editorial team, and manage testing defects with the development team. After implementation of a website, the Digital support Specialist will be responsible for ongoing support of content changes and enhancements. The Digital Support Specialist supports multiple state/federal websites simultaneously and will provide support for webchat / SMS / messaging and analytics tools as required.

Job Description:
•Gather business requirements from client to understand specific customizations required for the state
•During testing, triage defects opened by the business and work with developer to address
•Provide oversight to vendor related to design to ensure client requirements are met
•Manage timeline of all tasks related to design and development of website
•Coordinate development of content and language translation with editorial team

Requirements & Qualifications:
•Bachelor's degree from an accredited college or university; field of study in Business, Computer Science, or Project Management preferred
•3+ years of relevant experience
•Experience launching external websites to consumers
•Experience with website Content Management Systems, AEM or Drupal
•Knowledge of SDLC, Agile, and Waterfall methodology
•Experience gathering requirements
•Experience working with Legal, Privacy, Security, and Compliance partners to mitigate project risks
•Experience managing defects during testing
•Excellent organizational, interpersonal, written, and verbal communication skills
•Ability to perform comfortably in a fast-paced environment
•Ability to successfully execute many complex tasks simultaneously
•Ability to work collectively and independently
•Experience working with vendors preferred
•Knowledge of Search Engine Optimization as related to content management of a website preferred.
•Experience with website analytics tools (Google Analytics, Webtrends, etc) preferred
•Experience with working on code development/business analysis/QA preferred
•Willingness to learn new technologies/tools
•Good analytical and problem-solving skills
•Bonus: Content Entry via Drupal CMS tool

Job Summary

Essential Duties and Responsibilities:

- Elicit requirements for digital transformation opportunities using appropriate techniques, which will typically be agile in nature and also include documenting user personas, customer journey maps, and user stories.

- Analyze current and future state customer journeys to quantify digital transformation benefit potential and use ROI analysis to support project approval and prioritization.

- Collaborate with Product Owners to manage and groom the product backlog.

- Represent the customer in the sprint development process and ensure development staff have access to all information needed to deliver the solution.

- Collaborates with business partners and the agile team to define, coordinate and at times execute acceptance testing.

- Support the creation and execution of customer digital transformation change management plans that ensure we maximize digital transformation benefits.

- Provide post-production support during a stabilization period to ensure the solution is working as intended and delivering the desired value.

Minimum Requirements:

Bachelor's degree in Business, Computer Science, or related field.

2-4 years relevant experience required.

Education and Experience Requirements

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $85,000.00/Yr.

Posted Min

USD $50,900.00/Yr.