Address
Form of workDIGITAL CLIENT SERVICE COORDINATOR
Chicago, IL
Hybrid
THE RUNDOWN
Playfly Sports is looking for a Digital Client Service Coordinator to join our team in Chicago, IL.
Digital Client Service Coordinator (CSC) will responsible for supporting revenue growth for all HTS digital offerings within their assigned set of accounts, as well as linear, through assisting the sales process to agencies with the AE (Account Executive) and CSR (Client Service Representative). The CSC will develop a solid understanding of HTS integrated Linear & Digital offerings, utilizing meticulous organizational & analytical skills to build and steward orders from initial placement to paid invoice.
WHAT YOU’LL ACCOMPLISH
- Pull weekly revenue and delivery pacing reports
- Capture screenshots for each creative in a campaign within 48 hours of launch/creative changes
- Compile and send monthly billing to agencies within 15 business days after month end
- Build recap slide decks using screenshots/reporting within 5 business days after the end date of a given campaign
- Use Ad Management system for order entry and maintenance, posting, resolve discrepancies, file orders and process make-goods as needed
- Work on admin tasks requested from CSR, AE, or Director/VP of Sales as needed
- Oversee daily ad-serving and 3rd party technology tracking
- Create regular and ad hoc Excel reports in support of the sales function
- Collaborate with and support the CSR on all account stewardship processes
- Remain current on all relevant sports issues and events in order to assemble efficient packages with maximum value
- Provide background and research on client targets and categories as requested by CSR and AE
- Assist CSRs with asset delivery/communication between agencies and internal partners
- Assist CSRs to build sales proposals
- Assist AE’s with pulling audience research
- Other job-related duties as assigned
WHAT YOU’LL BRING
- Bachelor’s degree preferred
- 2-3 years similar experience required
- Excellent verbal and written communication skills are necessary
- Knowledge of Microsoft Office applications, including Word, Excel and Outlook is required
- Proficiency in PowerPoint is preferred with some knowledge of basic CRM systems
- Good interpersonal skills, including the ability to develop and maintain good working relationships required
- Good organizational skills and a proven ability to work both as a member of a team and individually are necessary
- Ability to multitask and work effectively in a high-pressure environment required
- Experience and understanding: STRATA, Wide Orbit, MOAT, Innovid, Adobe Audience Manager, Google Campaign Manager, FreeWheel, ComScore, DoubleVerify, Integral Ad Science, and Extreme Reach.
TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
- This role takes place in an office setting and is a sedentary role
- Minimal travel may be required to attend meetings, conduct trainings, etc.
WHAT WE DO
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com
WHAT WE STAND FOR
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.
