Digital Banking Technical Support Analyst

Join Mercantile Bank as a Full Time Digital Banking Technical Support Analyst and be part of a dynamic team where problem-solving and innovation are at the core of what we do. You'll have the exciting opportunity to showcase your technical expertise and help drive Digital Banking solutions for our valued customers. We offer a flexible work-from-home arrangement, allowing you to work from home 2-3 days a week after the initial training period. With a competitive salary, you'll be rewarded for your dedication and commitment to excellence in providing top-notch Technical Support to our clients. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. Apply now to be a part of our forward-thinking and customer-centric organization.

HELLO, WE'RE MERCANTILE BANK

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.

WHAT IT'S LIKE TO BE A DIGITAL BANKING TECHNICAL SUPPORT ANALYST AT DIGITAL BANKING TECHNICAL SUPPORT ANALYST

As a Digital Banking Technical Support Analyst at Mercantile Bank, you'll play a critical role in ensuring the seamless operation of our Digital Banking platforms. You'll be responsible for monitoring daily automated tasks, promptly addressing any errors or delays that may arise, and providing Tier III support to both our Retail and Business Call Centers. Your expertise will be invaluable in diagnosing and resolving day-to-day operational issues, collaborating with vendors to resolve technical hitches, and offering top-tier customer support for various online and mobile banking services. In addition to serving as an escalation point for critical issues, you'll have the opportunity to contribute to software enhancements, update department procedures, and collaborate on projects with our Digital Tech team.

If you're a proactive problem-solver with a passion for innovation and excellence, we invite you to apply and be part of our dynamic team.

ARE YOU THE DIGITAL BANKING TECHNICAL SUPPORT ANALYST WE'RE LOOKING FOR?

To excel as a Digital Banking Technical Support Analyst at Mercantile Bank, proficiency in a range of technical skills is essential. This includes a strong command of computer programs like Microsoft Office, as well as detailed knowledge of online and mobile banking applications. Candidates should possess a solid understanding of Apple, Windows, Android, and iOS operating systems, along with familiarity with Apple and PC hardware components.

The ability to troubleshoot software issues effectively is crucial for success in this role. If you are tech-savvy, detail-oriented, and adept at solving complex technical challenges, you have the skills we are looking for to thrive in our innovative and customer-centric environment.

Knowledge and skills required for the position are:

• Strong working knowledge of computer programs such as Microsoft Office
• Strong working knowledge of online & mobile banking applications
• Candidate should have general knowledge of Apple and Windows as well as Android and iOS operating system(s)
• Apple and PC related hardware components
• General software troubleshooting skills
• (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree)

SCHEDULE

This position will have some flexibility in hours as on occasion will require earlier hours, later hours and weekend hours. The first couple months will be fully in office while learning and getting your feet wet. After this training period this position can work from home 2-3 days a week.

READY TO JOIN OUR TEAM?

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!