Digital Banking Specialist

This position works in a team environment to provide operational and customer support for all Digital Banking and treasury management products and services. A high level of customer service, attention to detail, technical and problem-solving skills are required to provide quality service. Products and services supported include but are not limited to: Retail and Business Online Banking, Mobile Banking, Bill Pay, ACH, Wire Origination, Remote Deposit Capture, Positive Pay, and Lockbox.
Responsibilities:

• Provides superior support to bank staff and customers by demonstrating product knowledge of all digital and treasury management products and services.
• Ensures successful onboarding of all digital and treasury management products and services.
• Responsible for handling incoming calls, responding to email requests and help desk tickets from customers and bankers.
• Provide proper escalation of system issues impacting online and treasury management products.
• Build and maintain online access for Business Online Banking and Treasury Management services.
• Work collaboratively in a team environment and communicate effectively across all business lines.

Qualifications:

• HS Diploma required.
• Minimum of two years related experience in retail or business banking, data entry, Digital Banking, bank operations or treasury management support.
• Fiserv Premier banking system preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)