Address
Form of work
SalaryNature of the Position
Our Mission
Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.
Our Values
We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety. Employees and representatives of BFT are expected to uphold our values and mission.
Nature of Position
Operate a paratransit vehicle in the Benton and Franklin County Service area, ensuring safe and timely transport of eligible elderly passengers and persons with disabilities. Display a professional attitude and provide effective customer relations.
Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.
Our Values
We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety. Employees and representatives of BFT are expected to uphold our values and mission.
Nature of Position
Operate a paratransit vehicle in the Benton and Franklin County Service area, ensuring safe and timely transport of eligible elderly passengers and persons with disabilities. Display a professional attitude and provide effective customer relations.
Essential Duties & Responsibilities/KSA
- Provide door-to-door or curb-to-curb paratransit service to elderly passengers or persons with disabilities; as directed by dispatch or by customer request; collect fares, tickets, and transfers.
- Provide respectful and courteous service to passengers; respond to questions regarding fares and paratransit operating rules.
- Assists elderly customers and persons with disabilities as required by the Americans with Disabilities Act (ADA), including the securement of wheelchairs and mobility aids using vehicle lift.
- Provide door-to-door passenger assistance to help with boarding and alighting; physically evacuates passengers in any emergency situations.
- Conduct a thorough visual pre-and post-trip inspections on assigned vehicle and equipment following Department of Transportation (DOT) regulations; report malfunctions, damages, or equipment failures accordingly.
- Troubleshoot enroute problems; notify dispatch regarding mechanical issues, potential safety concerns, traffic problems, road hazards, and accidents.
- Implement Agency protocols in the event of vehicle or non-vehicle involved accidents.
- Complete paperwork including timesheets, occurrence/incident reports, passenger counts, types of fares used, and driver logs.
- Perform special service assignments, bus bridges and acts as replacement driver; assist training new drivers.
- Maintain cleanliness of vehicle.
- Work with and maintain confidential information.
- Demonstrate regular and punctual attendance.
- Other duties as assigned.
- Knowledgeable about special customer service needs; assist needs of people with mental and physical disabilities.
- Understand and implement safety standards and practices for operating paratransit vehicles and equipment.
- Understand and apply applicable traffic and transportation laws, codes, and regulations.
- Familiar with basic servicing and checking procedures.
- Familiar with the geography and landmarks of Benton and Franklin counties; read schedules, paper and/or electronic maps; comprehend directions of travel.
- Operate a two-way radio.
- React quickly and calmly in an emergency and adopt an effective course of action within established guidelines.
- Perform simple arithmetic.
- General methods of tactful public communication and customer service practices.
- Keep legible and accurate records.
- Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
- Utilize office equipment and other relevant technology (software and systems) to meet business needs.
- Understand, follow, and communicate clearly and concisely, both orally and in writing.
- Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
- Exercise sound judgment in making decisions.
- Focus on tasks and recall details; handle frequent interruptions.
Qualifications
Minimum Qualifications
High School Diploma or G.E.D. equivalent and be 21 years of age. Must possess a valid Washington State driver license.
Licenses, Certificates & Other Requirements
The following licenses and certifications are required to operate a bus and maintain employment at BFT:
High School Diploma or G.E.D. equivalent and be 21 years of age. Must possess a valid Washington State driver license.
Licenses, Certificates & Other Requirements
The following licenses and certifications are required to operate a bus and maintain employment at BFT:
- Washington State Commercial Driver License (CDL) and corresponding medical certification, or ability to obtain within 180-days of employment.
- Basic First Aid and CPR certification, or the ability to obtain within 180-days of employment.
Preferred Qualifications
Previous transit driving experience is encouraged, but not required.
Previous transit driving experience is encouraged, but not required.
Other
- Collaboration: Shares time and knowledge with others; adjusts priorities as circumstances dictate; follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively.
- Diversity: Demonstrates an awareness and respect of cultural and individual values. Treats all people with dignity, courtesy and respect.
- Fiscal Accountability: Actively contributes to the productivity of the agency; demonstrates good stewardship of company time and resources; displays high standards of ethical conduct.
- Customer Service: Anticipates the needs of internal and external customers; delivers quality work products and services within expected timeframes. Considers and responds appropriately to people in various situations.
- Innovation: Considers new approaches to situations; encourages ideas and improvements.
- Sustainability: Actively encourages environmental benefits and the conservation of natural resources.
- Safety: Adheres to safety related laws, regulations, standards, and practices; performs work in a safe manner; encourages and supports others to be safe while at work.
BFT IS AN EEO EMPLOYER
