Desktop Support Technician

Teksouth is seeking a results-driven Desktop Support Technician to support (hardware and software) a wing-level Air Force Comptroller Squadron. This individual will be responsible for troubleshooting operating system and software issues and building workstations.

Responsibilities

• Respond to and resolve hardware issues associated with workstations, coordinating with other organizations or vendors for final resolution if needed.
• Respond to and resolve software issues associated with the OS and applications running on the workstations.
• Troubleshoot problems with the OS, including drivers for the hardware components, and ensure the OS has all the latest security patches.
• Collaborate with the network support group to resolve network connectivity issues.
• Respond to and resolve hardware and communication issues with the video teleconferencing (VTC) equipment, coordinating with other organizations and/or vendors for the final resolution.
• Respond to and resolve specialized hardware and software issues specific to the customer site.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Qualifications

• Bachelors Degree or equivalent work experience
• Secret Clearance required
• 5+ years of experience providing desktop and network support to large organizations.
• A current certification from the list below (only one is required):
  • GSEC
  • Security+ CE
  • SSCP
  • CCNA-Security

• Must have experience with loading software and setting up hardware devices.
• Experience troubleshooting network and desktop issues required.
• Ability to configure and troubleshoot video teleconference (VTC) connections.
• Ability to load, update, and troubleshoot drivers.
• Ability to professionally interact with employees and vendors.

Teksouth values and engages the diversity of its teammates, customers, and business partners.

EOE race/color/sex/sexual orientation/gender identity/disability/vet

www.teksouth.com