Desktop Support Specialist

This is an entry-level position with daily responsibility for resolving internal support requests, training staff, deploying and maintaining desktop hardware/software, and coordinating with third-party vendors on repairs. The incumbent is responsible for serving in a backup capacity for quote preparation and purchasing of hardware/software as directed by the Assistant Vice President – Corporate Information Systems. This position requires a limited amount of after-hours support in the event of emergencies.

Essential Functions:

• Continually develop a thorough knowledge of the End User Computing (EUC) environment and provide first-tier support for resolution of staff technical requests and issues as they relate to EUC.
• Deploy and maintain staff-related hardware and software, including tracking of assets provisioned.
• Responsible for issue escalation to the Senior Desktop Support Specialist tier of support and follow-through on resolution or higher escalation if required.
• Train staff on new technology and services deployed.
• Modify existing employee network accounts and associated permissions/group settings.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Westbrook, ME 04092: Relocate before starting work (Required)

Work Location: Hybrid remote in Westbrook, ME 04092