Classroom And Desktop Support Specialist

Classroom and Desktop Support Specialist

Full-time, Regular, Exempt Position

The University of Maine System is accepting applications for a Classroom and Desktop Support Specialist. This position provides direct support for live and urgent classroom issues that utilize course capture and multimedia technologies. The position is secondarily responsible for providing general Desktop Support for faculty and staff computers and devices.

The work location is at the University of Maine at Augusta, Bangor campus.

Based on the qualifications and experience of the successful applicant, the annual salary range is mid $40's plus a 10% employer contribution to the UMS retirement plan. Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America's Well Workplace Award and offers a wellness program.

Review of applications begins immediately. Position will remain open until a qualified candidate is hired.

Click here to review the complete job description.

Established in 1968, the University of Maine System (UMS) unites six distinctive public universities, comprising 10 campuses and numerous centers, in the common purpose of providing quality higher education while delivering on its traditional tripartite mission of teaching, research, and public service. A comprehensive public institution of higher education, UMS serves more than 30,000 students annually and is supported by the efforts of more than 2,000 faculty, more than 3,000 staff, and a complement of adjunct faculty. Reaching more than 500,000 people annually through educational and cultural offerings, the University of Maine System also benefits from more than two-thirds of its alumni population residing within the state; more than 123,000 individuals. The System consists of six universities: The University of Maine (UMaine), including its regional campus the University of Maine at Machias (UMM); the University of Maine at Augusta (UMA); the University of Maine at Farmington (UMF); the University of Maine at Fort Kent (UMFK), the University of Maine at Presque Isle (UMPI); and the University of Southern Maine (USM). The System also includes the University of Maine School of Law and the University of Maine Graduate and Professional Center. 

Required:

• The equivalent of three years of full-time experience performing related technical support.
• Demonstrated working knowledge of computer and mobile device operating systems, software applications, and hardware platforms.
• Demonstrated working knowledge of course capture and presentation systems, projectors, smart boards, and audiovisual systems.
• Collaborative and an effective communicator who possesses a strong customer service orientation and a demonstrated ability to establish and maintain cooperative working relationships with a diverse population like faculty, staff, students, and others.
• Demonstrated ability to providing effective technical solutions for a diverse community within a changing environment and the ability to communicate software and presentation technologies to all levels of users.
• Must function cooperatively and productively as a member of a unit; work independently with minimal supervision; possess demonstrated ability to quickly learn and implement new technologies; maintain currency with technical changes; and possess organizational and prioritization skills.
• Valid driver's license for travel, both in-town and to other UMS locations as needed.

Preferred:

• Four years related, specialized post high school education or an equivalent combination of education and experience.
• Supervisory, leadership or project management experience Relevant professional certification(s).
• Experience with desktop management solutions, network management, enterprise applications, information security, infrastructure.
• Higher education experience.

Materials must be submitted via "Apply For Position" below. You will need to create an applicant profile and complete an application which includes contact information for three references and upload:

1) a cover letter which describes your experience, interests, and suitability for the position 
2) a resume/curriculum vitae
 

Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.

The successful applicant is subject to appropriate background screening.

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME  04469-5713, 207-581-1226.  TTY 711 (Maine Relay System).