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Form of workDesktop Support Specialist
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Organic growth and over 60 successful acquisitions have grown our 2022 Gross Written Premium (GWP) to $3Billion. Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference. Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.
TMHCC Stop Loss, a $ 2 billion division within TMHCC, leads the way in providing medical stop-loss insurance sold to employers. Medical Stop Loss provides an added layer of insurance protection to employers who choose to self-fund their health benefit plans. Self-funding can incur risks from catastrophic claims, and Medical Stop Loss insurance from Tokio Marine HCC is designed to protect employers from that risk.
About the role:
Under supervision, provides prompt and accurate response to and diagnose problems through discussions with users on various issues. Identifies, researches, and resolves moderately complex technical problems. Responds to phone calls, emails, and personnel requests for technical support as well as documents, tracks, and monitors the problem to ensure a timely resolution. Plans, installs, configures, maintains, supports, and optimizes all network hardware, software, and communication links.
Key Responsibilities:
- Support end users for PC, server or mainframe applications, and hardware.
- Simulate or recreate user problems to resolve operating difficulties.
- Answer questions applying knowledge of software, hardware, and procedures.
- Investigate and resolve user software and hardware problems.
- Recommend system modifications to reduce user problems.
- Manage all network hardware and equipment, including routers, switches, and hubs.
- Address incidents and provide resolution without assistance when required.
- Review and perform routine server and security audits, resulting in an analysis of their conclusion on the audit.
- Interact with Corporate network services and applications development to restore service and/or identify and correct core problems.
- Manage servers, including e-mail, printing, and backup servers and their associated operating systems and software.
- Manage and maintain security components, including firewall, anti-virus, and intrusion detection systems.
- Ensure network connectivity of all workstations.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Administer and maintain end-user accounts, permissions, and access rights.
- Perform network devices system backups and recovery.
- Develop the scheduling of network maintenance and perform network upgrades, and repairs.
- Recommend purchasing of all equipment, hardware, and software upgrades.
- Maintain currency and high level of technical skill in field of expertise.
- Contact software and hardware vendors to request manage service regarding product performance issues.
- Develop user training materials and train users on software and hardware or recommend outside contractors to provide training.
Skills and Experience:
- 2-year / associate degree in computer science, a related field or equivalent education and/or experience. This could include appropriate certifications.
- Experience with Active Directory, Azure
- Experience with SCCM, Citrix, A/V, automation, and scripting,
- Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
- Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.
- Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
Tokio Marine offers a competitive salary and benefits package, including:
- Generous paid time off (PTO), 12 paid company holidays,
- 401(k) Retirement Plan with 6% company match.
- Health and dental insurance, and vision plan available.
- Company-provided long-term disability and life insurance.
- Opportunities for advancement in a successful and growing organization.
- Flexible work schedules and a great work/life balance.
- Paid Parental Leave.
- Volunteer Time Off.
- Enjoy casual dress and work in a modern, comfortable office with free parking.
- Hybrid work schedule
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefits package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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