Desktop Support Analyst

JOB DESCRIPTION

This position is part of the Enterprise Technology team supporting the Dillon's division. The person selected will work out of the division office located in Hutchinson, KS. This position will be responsible for overseeing the deployment of Enterprise and Division Technology projects, general store infrastructure and office support. This includes directing vendors and implementing/enforcing standards. This is a store focused position requiring travel. The person selected should be proficient with Microsoft windows and office products. A working knowledge of networking and POS systems is desired. Must be organized, a self-starter, and work independently.

Support the technology infrastructure within enterprise locations. Uphold technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

- Support and oversee technology deployments from end to end spanning multiple disciplines
- Facilitate project completion within each discipline to manage hardware installations, vendor partnerships, milestones, and enterprise rollout schedules
- Drive service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers
- Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action
- Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations
- Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards
- Collaborate vertically on multiple disciplines by sharing of knowledge to enable growth
- Coach and provide technology expertise to end users to create collaborative solutions
- Identify efficiencies that enable process improvement, change management, and growth within enterprise locations
- Provide annual infrastructure refresh needs, manage expenses, and identify cost savings
- Travel independently to enterprise locations
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum
- Any experience in supporting a specific technology domain or system.
- Knowledge of Microsoft products.
- Knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles
- Communication skills to effectively share information with business leaders and stakeholders
- Ability to articulate technology information to all levels of the organization
- Administrative and project management skills
- Ability to collaborate in a team environment

Desired
- Associate Degree a technology discipline or related certifications
- Any experience as a project manager
- Any retail technology knowledge
- Knowledge of Android, Apple, networking, PC, desktop, audio/video, telephony, end user software, and related hardware

ABOUT US

Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983. Today, we’re proudly serving Dillons customers in over 60 stores throughout Kansas.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Dillons family!

#GOSourcing

Job Type: Full-time

Pay: $53,300.00 - $66,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Project management: 1 year (Preferred)
• Retail Technology: 1 year (Preferred)

Work Location: Hybrid remote in Hutchinson, KS 67501