Desktop Support Analyst

Desktop Support Analyst

Full-Time

Bensalem, PA

We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!

It’s an exciting time to be part of our growing retail company, with US headquarters in Philadelphia, PA. SNIPES is a global sneaker and streetwear retailer with almost 400 doors in Europe and over 300 doors in the US. Key brands include Nike, Jordan, Adidas, New Balance, Puma, Timberland and UGGs. Our mission is to move street culture forward through our communities.

To achieve this mission, we operate as an “entertainment company with a little bit of retail”. Our customer journey starts in our communities where we support, empower, and celebrate in order to earn the right to do business there. We are deeply engrained in our neighborhoods and work with many local partners to provide experiences and tell our stories – be it at food drives, music festivals, skate tournaments, dance contests, basketball games, or in one of our 700 state-of-the-art doors. To ensure our stories have reach, we also regularly work with global partners such as our Chief Creative Office DJ Khaled, Snoop Dogg, Rick Ross, or brands such as Sony PlayStation and Sprite.

We entered the US market in 2019 through two acquisitions and have been extremely well-received by our communities, customers, and brand partners. We completed our third acquisition at the end of 2021, and in March 2022 acquired a fourth company in the US. We are geared up to invest more in our communities, our brand, and points of sale to unlock further growth across the US.

Overview: The Desktop Support Analyst will be responsible for providing all aspects of technical support to end users, including installing and maintaining microcomputer hardware and software, supporting and troubleshooting PCs, operating system software, RF guns, and LAN connectivity.

Responsibilities:

• Provides network and desktop technical support to multiple locations
• Helpdesk Ticket Assignment and Management.
• Remain current on developments in microcomputer desktop and network hardware/software offerings.
• Monitor nightly status of backups, addition of users, deletion of users, departments, problem areas, usage statistics, etc.
• Provide assistance to team members where needed.
• Assist Network Team with server and networking support duties
• Resolving technical problems in a call center/help desk environment
• Setting up new computer hardware and software for users
• Training users in use of application software
• Manage RF gun support and management using technologies and tools such as Wavelink and Symbol
• Work with Store Operations personnel to resolve technology issues in the warehouse
• Address printing problems in office and store environment
• Maintaining hardware/software inventory and problem log
• Performing functions related to maintaining and improving the desktop operating environment
• Work with application and hardware vendors to resolve problems

Skills:

• 3 to 5 years work experience is required
• Win 7 / Win 10
• Macintosh OSX
• iPhone / Android Device Management
• Knowledge of Microsoft Windows NT/2003/2008/2012/2016 server editions, Moderate
• knowledge of MS SQL
• Familiarity with Microsoft Active Directory
• Microsoft Office Products
• Printer hardware platforms
• Configuration of Symbol RF guns
• Project management experience
• Citrix, Thin Client and Terminal Server technology
• Some MS Access a plus.
• Working knowledge of network protocols and topology including wireless
• Experience using TCP/IP for FTP, Telnet, etc.

Cultural Success Factors

• Enthusiasm for the brand
• Consumer Obsessed
• Innovative Mindset
• Collaborative nature
• Skillful communicator
• Data-Driven Decision Making
• Adaptable and Flexible
• Disciplined and self-motivated

Benefits with SNIPES

• Generous Employee Discount
• Paid Holidays
• Summer Hours
• Hybrid work schedule
• PTO (Paid Time Off)
• Bonus Plan
• Affordable Health Insurance
• Retirement Contributions

Snipes USA and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation, or any other criteria that would violate any Federal or State laws