Desktop Engineer 3

Job Title: Desktop Engineer 3

Location: 541 West Fairbanks, c/o Chicago Park District Chicago Illinois USA 60611

Duration: 1+ Years

Driving/Non-Driving: Non-Driving

Minimum 2 Years experience

Must-Have: Imaging Devices and Deployment, Mac OS, Mobile Phone Support Experience, Windows 10/11 Preferred

Experience: 0 - 40 Years

Description:

As a Desktop Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.

Details Applicants Interviews Checklists:
Minimum 2 Years experience

1. How many years' of experience do you have with installing?

• Desktops:
• Laptops:
• Printers:
• Software:

2. How many years' of experience do you have with Desk Side Support?
3. How many years' of experience do you have with Troubleshooting?

• Repairs of Desktops:
• Repairs of Laptops:

4. How many years of experience do you have with Software?
5. How many years of experience do you have with Hardware?
6. How many years of experience do you have with ticketing systems?
7. Do you have you're A+ Certification?
8. Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date?