Job Description
Team,
Title: Desktop Support Engineer
Location: Chicago, IL- 6 Weeks Contract
Rate: $20-22/hr on W2- No benefits.
We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to remotely. Hands on experience in troubleshoot Desktop/ Laptop OS (Mac) and office and other application software.
- Installation and configure Windows &MAC Workstations
- Knowledge of Different versions of Windows & Mac OS X
- Install and configure Office application with other Line of Business Applications on Windows & MAC
- Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage
- Knowledge on File vault Encryption / Decryption
- Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
- Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)
- Basic knowledge on Office365 services, Active Directory and user login methods
- Knowledge on JAMF application push and deployment for workstations
- Walking customers through installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- OS and Application support, ticket handling on INC, SR
- Good to have ticketing tool knowledge SNOW, JIRA, etc.
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Provide technical assistance and support issues related Desktop Support, Teams Conferencing support,
- VIP user coordination and support
- Professionalism when resolving service delivery and client issues in a timely manner
- Identifying and escalating business and technical challenges as appropriate and in a timely manner
- Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
Other Roles and responsibilities during Migration
- Co-ordinate with Migration Onsite team and scheduling team
- Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
- Ensure all scheduled migrations are completed without any business impact