Desktop Administrator (On-Site)

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

Due to our continued growth, we are hiring for a Desktop Administrator to join Central Services, an M3 company.

Job Description

• Clearly communicate technical solutions in a user-friendly, professional manner
• Provide one-on-one end-user training as needed
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all desktop systems, including desktop and laptop PCs operating systems, hardware, software, and peripherals.
• Oversee installation, configuration, maintenance, and troubleshooting of end user desktops and laptops.
• Assess need for any system reconfigurations (minor or significant) and execute them as required including updates to images or software as needed.
• Ensure connectivity of all workstations by working with Network Administrator as needed.
• Recommend, schedule, and perform software improvements, upgrades, and/or purchases.
• Assist and/or provide guidance to junior members of the team.
• Direct research on potential technology solutions in support of procurement efforts for hardware specific to end user desktop needs.
• Keep current with the latest technologies.
• Practice asset management for IT hardware, software, and equipment by maintaining the information in a tool and providing regular reports as needed to Management.
• Ability to travel for special project assignments.
• Responsible for the setup and regular maintenance of the hardware that is sent to specific users as needed in coordination with the Infrastructure and Security team.
• Responsible for maintaining fresh images as needed for systems.
• Responsible for regular patching on desktop operating systems in coordination with the Infrastructure Team.
• Maintain and report on asset management for IT hardware and software, and the maintenance of the Ninja asset system. 
• Assist with Service Desk requests as needed.
• Troubleshoot, resolve, and document network printer problems
• Troubleshoot, resolve, and document end user hardware and software issues.
• Conduct hardware and software inventory database maintenance and upkeep.
• Assist with maintaining service catalog.
• Assist with onboarding / offboarding tasks including shipping and receiving of equipment.

Qualifications

• Associates degree or equivalent experience
• CompTIA, A+, HDI, ITIL Training preferred
• 2 – 4 Years IT Technical support experience
• Experience in Hardware support
• Experience using imaging software
• Experience with remote patching of systems

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

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