Job Description
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Open to travel (less than 2%)
- Work onsite with customers
- 1+ years corporate desk side support experience with strong emphasis supporting Windows operating systems
- Experience troubleshooting and replacing hardware
- Experience using Active Directory
- Experience supporting Microsoft Office 365 and other Microsoft products
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- Experience with anti-virus applications
- Experience working in ITSM tools like ServiceNow
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.