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Form of workJob Description
Job Description:
Our client is looking for a Deskside Support Technician that provides internal support to all end users. A Desktop Support Technician requires a mix of both technical and customer service skills and is passionate about technology and helping people.
Responsibilities Include:
The Deskside Support Technician handles Service Desk escalations through tickets.
Follow up on outstanding requests and ensure timely resolution.
The Deskside Support Technician provides remote and on-site troubleshooting for hardware and software support.
Document incidents with detailed break-fix steps and resolution in the ticket tracking system.
Create accounts and configure hardware as part of the onboarding process.
The Deskside Support Technician provides support to end users on a variety of issues ranging from hardware, software, network, and account management.
Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers.
Provides on-site technical support by performing installation, and repair of workstations and related software/hardware.
Provide basic network support ensuring desktop and other networked peripherals full connectivity.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
The Deskside Support Technician will travel to client sites as needed to provide support.
Other duties outlined by Information and Technology Management.
Qualifications:
Associate's Degree in Computer Science and/or equivalent 3 years+ experience in working in a Windows environment.
Windows 7, Windows 10, and Citrix Environment
PC hardware, Printers, Scanners, Computer Peripherals, Mobile devices (iOS, Android)
Possess Knowledge of Client PC connectivity.
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written to a wide range of end-users
Willingness to learn
