Deskside Analyst

Summary: 

Senior IT Deskside Analyst reports directly to the IT Deskside Manager and is responsible for the support, maintenance and installation of hardware and software at our remote offices. The analyst will have experience providing technical assistance by diagnosing and troubleshooting a full range of IT-related issues including software, hardware, and networking. This role will support the Eastern PA and Delaware region.  The travel for in person support will be about 75% with being as far West as Harrisburg and as far South as Dover.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Maintain, support, and troubleshoot network devices including desktops, laptops, tablets, printers, scanners, faxes, switches, routers, modems, patch panels, wiring, etc.
• Maintain and support with best effort any and all ancillary systems such as key fobs, gate systems, security cameras, and other internet connected property devices.
• Maintain IT Department standards for each office. Ensure that every office is set up with standard configuration and all components are functioning correctly. All networking equipment is present and operational.
• Provide timely support assisting end users with software and hardware issues.
• Install new equipment and remove old equipment.
• Maintain appearance of computer equipment, wiring and networking components.
• Help with equipment moves and relocation of IT equipment.
• Assist with acquisitions of new properties.
• Provide second level support/training to first level help desk.
• This position requires day travel for onsite assistance when needed.  

Requirements and Desired Skills

• Bachelor's degree (B. A.) from four-year college or university; and a minimum of five years related experience and/or training; or equivalent combination of education and experience.
• Experience providing support for both hardware and software issues
• Experience with MS Windows in an Active Directory domain environment
• Basic network troubleshooting skills including TCP/IP, DHCP, DNS
• Experience with installation and configuration of network printers, scanners, and storage devices
• Excellent oral and written communication skills
• Valid driver’s license; frequent travel required

The “Benefits” of Employment:

• Employee referral payment program
• Educational Enhancement Program
• Medical, Dental, and Vision benefits
• Life/ AD&D Insurance
• Long and short term disability
• Retirement Plan - 401(k) Plan
• Discount on an apartment at any one of our properties
• Free access to pool and fitness center