Design & Sales Advisor Manager - Los Gatos, Ca

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future.
From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
Design & Sales Advisor for Home Improvement Projects (Los Gatos, CA)
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work, and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
Do you enjoy developing people and have experience in selling consumer home improvement products or projects? Are you enthusiastic about guiding homeowners through the transformation of their home spaces? If so, we want you to join us as a Design Advisor Manager. Your key role will be to build a team that will guide and inspire homeowners as they work on their building and improvement projects, focusing on bringing in more daylight and fresh air.
VELUX is on an exciting journey to enhance homes by incorporating daylight and fresh air designs into renovation and remodeling projects. As a Design Advisor Manager, you and your team will advise and guide our customers, both virtually and personally, on VELUX options and designs. Your team will be their primary contact from the initial idea to the final installation.
Your Responsibilities:
Based at our new office in Los Gatos, CA, you will build a new consumer services department and work to develop a team of highly innovative and skilled colleagues. This team of Design Advisors will act as personal advisor for our customers - by phone, email, and virtual consultations. Based on dialogue and materials provided by the customers, they will identify customers' expectations and needs, understand the project scope, and offer relevant design advice for the building project - thereby also driving sales.
More specifically, you will:

• Assist in implementing sales and marketing strategies.
• Develop a team of Design Advisors including selection, employee development and performance reviews.
• Assist in training Design Advisors on the full understanding of project's requirements, aesthetics, functionality, and budget, including product and service information to simplify the building process.
• Be able to oversee multiple projects simultaneously, while monitoring the progress of each, and assure they continue to progress to completion.
• Complete required KPI reporting and analysis in a timely manner.
• It is critical that you are capable of effective communication skills and nurturing genuine relationships.
• Take full ownership of the customer's journey and experience.

Your Experience:
You have lead teams that are service-minded and have a passion for delivering high quality and commercially focused interactions with customers. Through your leadership and effective communication skills, your team successfully tapped into customer needs and offered solutions.
You enjoy an outgoing role and with your interpersonal skills you easily build effective relationships and team continuity. You connect with employees and your approach creates trust. You actively coach, recommend, and guide the way, but you understand that to succeed, you need to be an even stronger listener.
With your structured approach and attention to details, you never lose sight of employee challenges, and the need to deliver agreed upon KPI's while achieving the customer project goals.
Furthermore, you:

• Have a team mindset and demonstrate solid leadership skills.
• Possess a sales-mindset and the ability to coach on closing a sale and at the same time ensure that the customer is getting the best possible solution.
• Demonstrate well-developed questioning techniques to ensure in-depth understanding of customer needs.
• Have a curious mind-set and are excited to learn about our product portfolio and offerings.
• Have solid IT-skills and experience working with Customer Record Management (CRM) systems.
• Have extensive written and verbal communication skills.

Your Opportunities:
Develop a diverse team enthusiastic about transforming homes with daylight and fresh air designs. You'll work in a fun, creative environment with exciting targets, offering opportunities for professional growth. We value knowledge sharing, individual responsibility, and respect within our team.
We offer you a flexible working environment with the opportunity to work both from our office and after a suitable training period hybrid working will be available.
Starting Monthly Salary Range: $9482 - $11,850
Company Benefits:
Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:

• Group Health Insurance Plan
• Dental Plan
• Vision Care Plan
• Prescription Drug Card Program
• Long-term Disability
• Short-term Disability
• Paid Maternity and Parental Leave of Absences
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Cancer Protection Plan
• Company Matched 401(k) Retirement Plan
• Flexible Spending Accounts
• Educational Assistance Program
• Vacation Day Program
• Sick Day Program
• Service Recognition Program
• Performance Incentive Programs
• And Much More

Equal Opportunity Employer
VELUX is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
E-Verify
VELUX uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.