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Form of workSUMMARY
The Deposit Operations Manager guides all Deposit Operations teams for the Bank (i.e., payment processing, deposit account services, lockbox, deposit fraud loss mitigation, legal processing and research, policy and procedure maintenance and publications, branch operations, etc.). Builds a team of leaders and subject matter experts in each operational discipline capable of assuming increased responsibilities to support succession planning. May lead the development and enhancement of systems through technology and automation, equipment, or training procedures or programs which will support products and/or services; may participate in various bank committees or bank-wide user groups to represent operations department on training or system needs. Proactively participates in Bank efficiency and automation initiatives and provides operations information and expertise with a sense of urgency in support of deployment and improvement of process and/or products.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads, mentors, and develops effective teams through communication and performance management.
- Monitors work queues and prioritizes work to ensure tasks are completed timely and accurately within the defined Service Level Agreement (SLA).
- Develops and implements best practices in the areas of payment systems processing, payment related fraud, and operational policies/procedures.
- Advocates for change and innovation across the enterprise and identifies and leads the implementation of enhanced products/services/solutions as well as processes to improve quality and efficiency without compromising service levels.
- Assists senior management with developing effective systems to ensure risks are identified, measured, monitored, and controlled and compliance requirements are adhered to and followed.
- Provides technical and professional assistance, support and troubleshooting for issues related to core and ancillary solutions, lockbox services, payment processing, item processing, exception processing, and reconciliation and settlement activities.
- Demonstrates experience and knowledge supporting, designing, and implementing deposit, payment systems, and branch operations solutions; including, maintaining a thorough understanding of the technical aspects of software applications utilized, transaction flow and payment processing, emerging products and solutions.
- Ensures compliance with FDICIA, audit, and payment network requirements (SWIFT, Visa, Mastercard, Nacha, etc.)
- Partners with Marketing to evaluate product performance and recommend changes to products or marketing strategy to optimize program performance and ensures changes are communicated to clients. Ensures all deposit, payment-related, fee schedules, disclosures, and other client-facing forms are current and compliant with the appropriate regulations and rules.
- Develops and maintains department procedures and resources to ensure efficient processes, exemplary service, and business continuity.
- Assists in the annual evaluation of deposit product and services pricing, updating as needed to remain competitive and profitable.
- Prepares and presents information for management and board reporting, audits and examinations, risk assessments, and other initiatives.
- Coordinates with Bank vendors when needed to resolve issues and assists with third party vendor management responsibilities.
- Coordinates with the Operations Team, Information Technology Team and Information Security Officer to escalate security issues to stop fraud activity; communicates and recommends fraud solutions to clients and for the bank.
- Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious client and/or account activity.
ADDITIONAL RESPONSIBILITIES
- Demonstrates high degree of professionalism in communication, attitude and teamwork with internal and external clients.
- Demonstrates high degree of quality work, attendance and appearance
- Additional duties as assigned as it relates to the position
SUPERVISORY RESPONSIBILITIES
This position is responsible for supporting the oversight of critical Deposit Operations back office processing; leading a tenured team of 4-5 managers and approx. 40 support specialists.
MINIMUM QUALIFICATIONS
- 10 years banking Deposit Operations experience required with strong knowledge of digital and online banking products, payment systems (ACH, card, check, wire), lockbox services, operations risk management and regulatory requirements. Technologically inclined with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), core banking systems and related products, awareness of digital trends, and bank industry technology.
- 7 years progressive leadership experience required.
- AAP certification preferred, but not required.
- Advanced to expert systems and application knowledge specific to financial services -- preferably the Fiserv suite of core operating systems and applications
- Advanced to expert knowledge of applicable financial services regulatory and compliance obligations, rules and regulations, industry standards and practices
- Advanced to expert project management and organizational skills; ability to create momentum, foster organizational change, and work with members of senior management
- Advanced communication, presentation and writing skills for internal and external audiences
- Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency
- Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service
- Occasional travel required
COMPETENCIES:
- Adaptability
- Communication
- Decision Making
- Initiative
- Innovation
- Organization
- Professionalism
- Results Orientated
Sunwest Bank Is an Equal Opportunity Employer
Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.
Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.
Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position
Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.
