Department Supervisor

Position Summary...
What you'll do...
Who we are...
The Vision Center Development Coach plays an important role as the Subject Matter Expert for both Opticianry and Vision Center Operations. We lead trainings and help upskill associates. We will also work directly with Market and Store leadership on ways to grow the business and improve the patient's experience. VCDC's are an important part of the company's strategy to help people See Better to Live Better.
What you will do...

• Partnership with Market Directors, ensuring effective communication of business objectives, Vision Center strategies, growth and development initiatives, and company change efforts in markets.
• Provide training, coaching, and development to Market Directors utilizing coaching with CARE model and focusing on optical subject matter expertise, operational consistency, and excellent patient care experience.
• Build commitment and help translate leadership direction into actionable plans for facilities.
• Help oversee implementation of business initiatives via goal-setting exercises, creation of realistic timelines, and guidance on assignment of tasks and accountability measures.
• Looks at work plans and make changes, as needed, to achieve team or work group objectives.
• Establishes a relationship with the Vision Center Associate Optometrist (AOD) or Independent Optometrist (IOD).
• Understand financial performance expectations, and in conjunction with the Market Director, conduct routine review of vision center financials and KPIs to ensure performance to goals and identify areas of opportunity.
• Visiting to 50+ stores within your assigned territory.

During store visits:

• Connect with and actively listen to VCMs and opticians to understand operational processes, challenges, and associates' concerns.
• Review and assist VCMs with compliance assessment questions and guidance.
• Provide direction regarding daily operations, influence, and guide toward organizational standards, and increase performance and results. May include store appearance, merchandise presentation and signage, seasonal transitions, accurate pricing, insurance benefits, claims management, provision of quality eyewear, patient experience, and general operational processes.
• Lead training and development sessions in person and virtually.
• Collaborate on goal setting, help develop action items for key associates, and check in on the progress of previously assigned initiatives related to KPI performance and optical activities.
• Support vision center teams in key events.
• Observe best practices and celebrate success.
• Ensure compliance with Company and legal policies, procedures, and regulations to include oversight of safety, operational, and quality assurance reviews, and confidentiality of patient information per HIPAA standards.

Minimum Qualifications

• 2 years of experience with optical business management (for example, labs, retail, private practice) including financial responsibility.
• 2 years of experience supervising associates, including responsibility for performance management and mentoring.
• American Board of Opticianry (ABO) certification obtained within 6 months after accepting the position OR optician license/registration in states requiring licensure/registration to dispense glasses.
• Experience registering and maintaining your own NPI number as required by state regulations.
• Excellent communication and interpersonal skills, including the ability to build and maintain relationships with key stakeholders, and influence and provide constructive and well-positioned feedback to team members as needed.
• Demonstrates sound financial management skills, including interpreting, analyzing, explaining, and training on financial data and information.

Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years of experience with optical business management (for example, labs, retail, private practice) to include financial responsibility.
2 years of experience supervising associates, including responsibility for performance management and mentoring.
American Board of Opticianry (ABO) certification obtained within 6 months after accepting the position OR optician license/registration in states requiring licensure/registration to dispense glasses.
Register and maintain own NPI number as required by state regulations.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
As a Walmart Vision Center Manager or Sam's Optical Manager., Business management or healthcare administration degree., National Contact Lens Examiners (NCLE) certification
Primary Location...
2101 YOUNTS RD, INDIAN TRAIL, NC 28079-8505, United States of America