Dental Treatment Coordinator

At Lane & Associates Family Dentistry, we love to make you smile! We are currently seeking an experienced Treatment Coordinator to join our top notch, fun loving team at our Mount Olive office ! We offer:

• Competitive pay!
• Insurance Coverage Plans (Health, Vision, Dental, Life, Disability, FSA, and more!)
• 401K employer contribution plan after 90 days!
• Employee Assistance Program!
• Quarterly Performance Bonus potential!
• Paid Treatment Coordinator Training Classes!
• Paid Time Off & Paid Holidays!
• Half Day Fridays!
• Volunteer opportunities with our Smile Squad to redeem points for awesome prizes!
• Company social events & social media campaigns throughout the year!
• Birthday and work anniversary surprises sent directly from the owners!
• Employee discounts program at major retailers!
• and so much more!

Lane & Associates Family Dentistry provides 5-star patient care and service in a family friendly atmosphere. Come see why working at Lane & Associates Family Dentistry will make you smile! Join our team today!

Overall Responsibility:

The Treatment Coordinator is essential to ensuring patients receive a 5-star experience. They are responsible for providing excellent patient care that begins with the initial phone call, and includes managing multiple provider schedules, as well as enforcing patient financial obligations, and assisting in dental insurance details related to treatment planning case acceptance.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Managing a multi-line phone system
• Schedule/Reschedule patient appointments
• Ensure the next day’s schedule is filled for all providers (Doctors &Hygienists)
• Gather all patient’s personal/insurance information and update current information on file.
• Confirm and document patient appointments
• Enforces the company’s financial policy by collecting and entering payment transactions accurately.
• Checking in patients utilizing Denticon software, and ensuring proper paperwork is given and completed by patients.
• Enters transactions and posts payment at time of patient check-out.
• Review Treatment Plans with patients upon check-out.
• Verifies insurance coverage and eligibility and updates information into Denticon accurately
• Maintaining electronic records privately for patients by scanning/sorting properly
• Maintain office lobby/waiting room cleanliness
• Other duties as assigned.

Skills & Attributes:

• Excellent planning, analytical, and organizational skills
• Strong interpersonal and communication skills
• Possess a positive attitude and top-notch customer service skills
• Work efficiently in a rapidly changing environment
• Professional appearance and manner
• Computer proficiency

Job Specifications:

• High School Diploma or GED
• A minimum of 1-2 years’ experience in dental office setting
• Denticon experience is a plus
• Ability to lift 15-20 lbs.
• If hired for this position, attendance is required for the Paid Treatment Coordinator Training Class for a week in Garner.

Office is located at 315 NC-55 West, Mount Olive, NC 28365

Job Type: Full-time

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Referral program
• Uniform allowance
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday

Experience:

• Dental Treatment Coordinator: 1 year (Required)

Ability to Commute:

• Mount Olive, NC (Required)

Ability to Relocate:

• Mount Olive, NC: Relocate before starting work (Required)

Work Location: In person