Dental Treatment Coordinator

At Lane & Associates Family Dentistry, we love to make you smile! We are currently seeking an experienced Treatment Coordinator to join our top notch, fun loving team at the Greensboro office! We offer:

• Competitive pay!!
• Insurance Coverage Plans (Health, Vision, Dental, Life, Disability, FSA, and more!)
• Quarterly Performance Bonuses!
• Paid Time Off & Paid Holidays!
• Half Day Fridays!
• Paid Treatment Coordinator Training Class!
• Birthday & work anniversary surprises sent directly form the owners!
• Volunteer opportunities to earn points and redeem for prizes through our Smile Squad!
• Company social events & fun marketing campaigns throughout the year!
• Employee discounts program at major retailers
• and so much more!

Lane & Associates Family Dentistry provides 5-star patient care and service in a family friendly atmosphere. Come see why working at Lane & Associates Family Dentistry will make you smile! Join our team today!

Overall Responsibility:
The Treatment Coordinator is an essential role on our administrative staff. They are responsible for ensuring patients are receiving a 5-Star experience from the initial phone call to check-in and through check-out. Utilizing resources through Denticon and applying exceptional patient care techniques, they will take responsibility for the entire patient base and work towards having no patients with incomplete treatment.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Managing telephone calls, controlling, and scheduling patient appointments; including gathering patient’s insurance information and updating current info.
• Confirming and documenting patient appointments.
• Ensuring the next day’s schedule is filled for the doctor and hygienist, utilizing various reports.
• Reinforces the financial policy of the office and ensures payments are current.
• Checking in patients utilizing dental software and ensuring proper paperwork given and filled out by patients.
• Enters transactions and posts payment at time of patient check-out.
• Verifies insurance coverage and eligibility and updates info in our systems.
• Maintaining electronic records for patients (scanning and sorting documents)
• Reviewing Treatment Plans with patients
• Shares maintenance duties and keeps workspace neat and clean.
• Other duties as assigned.

Skills & Attributes:

• Excellent planning, analytical, and organizational skills
• Ability to handle high volume patient calls
• Strong interpersonal and communication skills
• Possess a positive attitude and top-notch customer service skills
• Work efficiently in a rapidly changing environment
• Professional appearance and manner
• Computer proficiency

Job Specifications:

• High School Diploma or GED
• Denticon software experience is a plus
• Must have at least 1-2 years experience in dental office setting
• Ability to lift 15-20 lbs.
• Position requires travel to Garner, NC for a 4 day Treatment Coordinator Training Class.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday

Application Question(s):

• If hired for this position, will you be able to travel to Garner, NC for a 4 day Mandatory paid training class?

Experience:

• Dental Treatment Coordinator: 1 year (Required)

Ability to Commute:

• Greensboro, NC 27410 (Required)

Work Location: In person