Dental Receptionist

A great practice in Jonesboro, GA is looking for an amazing receptionist to join our team. We are looking for someone who is upbeat, can multi-task, dedicated, resourceful, and knowledgeable. You'll have the opportunity to help grow our practice and make a difference in patients' lives. We’re dedicated to offering proficient, trustworthy dental services and care, and the receptionist position will play a large role in that. If you have a passion for helping people, please apply by submitting resume, and salary requirements.

Qualifications:

Experience answering the telephone in a professional environment

Experience in the Dental Industry is required

Proven customer service skills

Strong communication and multi-tasking skills

Dental Insurance knowledge is a required

Responsibilities:

Front Desk Receptionists are our first point of contact with our patients and at all times are to be friendly and attentive to their needs

Respond to patient questions and/or concerns and escalate if needed

Answering telephones, schedule and confirm appointments and manage front desk voicemail

Follow up on no shows and cancellation of appointments

Responsible for front desk coordination of patient flow and financial activities

Maintain the waiting area for patients

Verify and update all patients insurance and demographic data (including e-mail addresses and cell phone numbers) on the patient’s chart and in the computer

Make a copy of insurance card and verify insurance coverage and eligibility prior to treatment

Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients' name if they have been contacted; ensure the next day's schedule is filled for the Providers and that patients arrive and are seated on time

Review all patient records for signatures on health histories, consent forms and financial policy

Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current

Enter transactions and post payments at time of patient check-in and/or check-out

Make any notes on the patient’s chart or in computer that may help others to provide better service

Assist in directing patient recall system; send notices and telephone patients who have not been contacted; send broken appointment notices

Balance daily cash log and prepare deposit slip

Ensure that the waiting room is comfortable and friendly at all time

Assists Office Manager when necessary performing other assigned duties

Shares maintenance duties when and where able

Receives general supervision from the Front Desk Supervisor, Assistant Office Manager, Office Manager, and/or Dental Director as well as guidance regarding unusual problems, emergencies or new situations

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Paid time off
• Paid training

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Dental administrative: 3 years (Required)

Ability to Commute:

• Jonesboro, GA 30236 (Required)

Work Location: In person