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Form of workThe Dental Patient Services Representative (DPSR) Float is primarily responsible for politely greeting patients, data entry into the practice management and other data systems; and monitoring various statistical and informational reports. The PSR duties are shared and involve tasks associated with efficient flow of patients, such as answering phones, making appointments, and registering patients. The DPSR Float is required to travel on a regular basis to all GVHC sites.
This position will support our 12 Dental Sites.
Full-Time schedule is Monday - Friday, 7:45am - 4:30pm
Compensation:
$16.76 - $17.60 without DA Diploma
$17.43 - $19.04 with DA Diploma
This role also has a daily $18.00 a day bonus for every day worked
Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!
Essential Duties and Responsibilities
- Demonstrates effective communication and problem-solving skills.
- Communicates effectively by using welcoming words. Displays a willingness to explore and acknowledge patient needs, expectations and values. Responds to patient needs in ways that are helpful and beyond expectation. Collaboratively works with patients to positively affect their health outcomes.
- Responsible for beginning of the day and end of the day processes including opening and closing the clinic and arming and disarming alarm as needed.
- Make appointments, registers and orients all patients to clinic policies regarding services offered, appointment system, after hour's coverage, collection policy, etc.
- Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.
- Performs daily pre-flow procedures, works collaboratively with the back office personnel to process and complete the patient encounter and collect amounts due in accordance with established procedures.
- Researches and answers any questions/correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.
- Using proper phone etiquette answers all incoming calls by 3rd ring and distributes calls as appropriate including message taking and distribution.
- Maintains neat and organized work area with appropriate labeling of files as needed.
- Carries out Health Information Representative functions as assigned.
- Proactive in participating in industry best practices and corporate quality improvement initiatives
- Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
- Adheres to the GVHC Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
- Other duties as assigned.
Min. Qualifications
KNOWLEDGE: basic dental front office practices, basic computer operations
SKILLS: strong typing skills, strong written and verbal communication
ABILITY TO: work well with people; communicate effectively and respectfully in English / Spanish; work with computers and other modern office equipment; work in a busy environment; multi-task, accommodate changes in daily and hourly schedules; travel to all sites is required, including during the workday.
Physical Demands
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to hear over the telephone. Must be able to reach above the shoulder level, able to bend, squat, sit, and stand.
Work Environment
The work environment is usually fast paced with a moderate noise level.
Education/Experience Requirements
- High school diploma or GED
- Bilingual English/Spanish preferred
- Aptitude for detail and precision
- Two years dental experience preferred
- Typing certificate preferred >35 wpm.
- Dental x-ray license preferred.
- Acceptable driving record, a valid CDL and liability vehicle insurance required.
