Dental Office Supervisor

Position Summary

The Office Supervisor will be in charge of the successful management and operation of medical practices to include all specialty disciplines and clinic site. Provides all medical specialists with resources necessary to meet needs of patients and meet the financial objectives of the practice and group. Management and Leadership skills are essential to the success of this position. 

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Direct supervision of all personnel and ensure adequate staffing levels
2. Ensures that work schedules and staffing patterns are implemented and recognizes and promotes

teamwork orientation and training of personnel on center policies and procedures
3. Evaluate supervision personnel, employee performance and makes recommendations accordingly

to the administrator
4. Counsel and discipline employees when necessary; monitor productivity levels of personnel 5. Assist in developing and updating policy and procedure manuals. Process daily cash reconciliation/ deposits and other reports as necessary and ensures petty cash is accounted and safeguarded 6. Collects and summits monthly statistical reports to Upper Management for all center services and departments
7. Develops progressive departmental goals and appropriate measures to ensure timely effective

results
8. Responsible for and will recommend procurement of supplies, equipment and modifications

necessary for practical economical operations
9. Responsible to comply with on call rotation
10. Analyze and develop productivity of departments
11. Analyze data related to physician’s productivity and member services
12. Works closely with the Marketing Dept. in developing strategies to increase ad retain membership 13. Handle member complaints
14. Ensures that referrals are being issued in a timely manner
15. Maintain updated documentation of licenses and in-services to comply with regulatory procedures

16. Maintain open communication with assistant administrator on daily operational issues                                 

17. Responsible to comply with on call rotation

18. Schedule supervision and staff meetings
19. Ensures customer satisfaction with all members 20. Performs other duties as assigned

Supervisory Responsibilities

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

Required Education and Experience

1. Minimum 2-3 years supervisory experience
2. Computer knowledge required (Word, Excel, Internet)
3. Customer Service skills and training
4. HIPAA testing required
5. Bilingual fluency in English and Spanish
6. Any combination of education, training, and experience which demonstrates the ability to perform the

duties and responsibilities as described including related work experience.

Preferred Education and Experience

1. BA/BS Degree
2. Previous experience in healthcare
3. Relevant or any other job-related vocational coursework.