Address
Form of work
SalaryNew Berlin Dental Group is seeking a motivated and team-oriented Dental Front Office Supervisor for our practice in New Berlin, WI. Candidates should be self-starters, good communicators, and have the ability to empower teams as leaders. This person will plan, coordinate, and oversee the dental practice to ensure that operations run smoothly and efficiently. The Dental Office Supervisor will enthusiastically lead and manage the overall operations of the dental office.
Responsibilities
- Oversees Front Desk Admin staff in areas of customer service, scheduling, patient collections and payment arrangements, and phone etiquette.
- Handles escalated customer service questions as appropriate.
- Trains new front desk personnel and provides feedback for their development.
- Ensure procedures are being followed for patient scheduling, billing, and service.
- Register new patients according to established office protocols. Assist patients to complete all necessary forms and documentation. Verifies and updates new and current patient information.
- Inform patients of dental office procedures and policy
- Enter all relevant patient information into data system and maintain and manage patient records in compliance with privacy and security regulations.
- Schedule patient appointments. Confirm upcoming appointments and recalls according to office protocol
- Check daily and weekly appointment schedule. Proactively call patients to fill scheduling “holes” whenever possible.
- Arrange patient charts for next day appointments or at frequency as determined by the office manager
- Organize referrals to other medical specialists
- Dispatch lab work appropriately
- Collect and receipt payments from patients at time of treatment
- Inform patients of financial treatment plan options. Arrange payment schedule with patients
- Prepare and mail billing statements
- Prepare claim forms for dental insurance. Arrange supporting documents for insurance claims
- Maintain a professional reception area
- Adhere to HIPAA regulations to safeguard patient privacy and confidentiality
- All other duties as appropriate and as assigned
Requirements:
- 2+ years in a fast-paced dental office; high degree of proficiency using Dental Management System (such as Dentrix); demonstrated expertise in dental reimbursement billing
Full-time employees enjoy competitive compensation packages, health, and welfare benefits, as well a 401(k) retirement plan with annual company matching. We are passionate about high-quality patient care and believe the best care, as well as the best team environment, starts with our values: Collaboration, Optimization, and Respect.
