Office Supervisor

Job Type
Full-time
Description
We are seeking a full time (1.0FTE) Office Supervisor at our Poplar Clinic
The Office Supervisor is tasked with providing "floor" guidance to front line staff. Help with problem solving and navigating complex clients, processes, workflows. The Office Supervisor will be a resource to both the Clinic Manager and Operations team for implementation and sustainability of workflows as prescribed by decision makers. Will also be responsible for managing staff and performance management of direct reports, typically Support Staff roles. Successful job performance includes successful adherence to workflows and processes by staff. Will develop a communication tool to ensure all workflows, directions, and processes are documented, shared with staff and adhered to. Ensure coverage and consistency among staff. Expected to be able to perform all front line staff responsibilities, execute directives from Management team, program coordinators, and Director of Regional Operations as they pertain to front line staff.
Office Supervisor duties include but are not limited to:

• Ensuring that patients are receiving the best possible customer service experience.
• Working with other department heads to ensure appropriate and adequate staffing and resources for staff to fulfill the functions of their job.
• Staying current on changing policies and procedures.
• Holding staff accountable to established policies and procedures.
• Overseeing staff and performing tasks related to supervision including functions such as hiring, managing performance, discipline and daily operations.
• Preparing and managing the department's budget
• Ordering supplies and maintaining adequate inventory of supplies
• Understanding the financial background of the office.
• Other duties as assigned.

Requirements
Qualifications and Education Requirements
Associate's Degree in a Healthcare Management, Supervisory Management or related healthcare and/or leadership field. At least 1-2 years' experience performing similar work while taking on increasing levels of responsibility; or equivalent combination of education and experience.
Preferred Skills:

• Microsoft Office
• Electronic Medical Record

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, 403B Retirement Savings Plan w/ employer match, HSA/Flexible spending accounts, and Employer-paid STD, LTD and Life Insurance
• Family-friendly, flexible work schedules - NO WEEKENDS!
• 9 Paid holidays including the Day After Thanksgiving, Christmas Eve, and a Birthday holiday in accordance with our Holiday policy.
• PLUS 4 weeks of PTO, with 1 full week of PTO available to use upon hire prorated based on FTE.
• NorthLakes Paid Leave Bank to help support your medical needs
• Tuition Reimbursement Program
• Unique Wellness Benefits; including a generous Health & Wellness Reimbursement program, Community Supported Agriculture (CSA) loan program, and Employee Assistance Program
• Travel Reimbursement
• Employee Referral Program $$$

* Benefits eligibility is dependent upon FTE Status and Position
*All offers of employment are contingent upon successful completion of a criminal background check and references.
"Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness"
NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Salary Description
$24.26/hr to $31.41/hr based on experience