Address
Form of work
Salary*Must speak English and Spanish fluently*
*Must have experience in the dental field*
The Front Office Coordinator is responsible for customer service, sales and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments.
Essential Duties and Responsibilities:
Selling treatment plans
Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
Following up on planned treatment
Promoting excellent customer service by all levels of the staff
Executes all filing and organizational systems for the practice
Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
Follow and demonstrate commitment to Sunrise Smiles’ policies, professional expectations, clinical service excellence, and outstanding patient service.
Other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Knowledge, Skills, and Abilities Required:
Knowledge and experience in all aspects of billing.
Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.
Strong customer service skills
Skill in using healthcare software and computer systems
Multitasking skills
Problem-solving skills
Professional communication and presentation skills, including face to face, email, telephone, and video conference.
Knowledge of continuous process improvement concepts and practices
Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.
Job Type: Full-time
Salary: $18.00 - $24.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Uniform allowance
Supplemental pay types:
Bonus pay
Work Location: One location
