Delivery Manager

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Salary Range: $160,000.00 - $200,000.00

* No H1B Sponsorships Available. No C2C OR Contract Work.

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI is the industry standard for global medical cost containment and risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operators, cruise, and airline partners. Learn more here.

Job Summary:

The Delivery Manager is a high-visibility role combining people, technology, and vendor management responsibilities. You will ensure that all Travel Insurance Platform projects are delivered successfully, meeting employee, partner, and traveler expectations. You will rely on a managed service to provide the necessary resources to achieve this, collaborating with some key internal functions such as architecture and security. You will have a small team of internal technical resources to assist with the mission as well as provide overall oversight for all deployments impacting the platforms. Critical success factors: assessing the impact of issues on our business and directing resources accordingly, ensuring sustainable processes and procedures are in place and followed, and building relationships with a global technology team. This position will require a close collaboration with external partners ensuring proper 24/7 support, SLA guidelines and regular technology risk & compliance framework are in place, in a proactive approach. The ability to influence is key as you navigate existing and future needs within a set of constraints. Having experience as a development manager will help, as well as working in a managed service environment. Full stack and/or hybrid application infrastructure experience will be an advantage.

Principal Duties and Responsibilities:

Leadership – 70%

• Management of external partners from strategic planning down to delivery and support with a proactive approach.
• Defining solution and implementation plans in collaboration with enterprise architecture.
• Directing the development team in the design, development, coding, testing, and debugging of applications.
• Planning and documenting technical specifications for features or system design.
• Liaise with IT Team to assist in resolving problems with software products or company software systems.
• Generate statistics and write reports for management and/or team members on the status of the programming process.
• Collaboration between Development, QA, DevOps to ensure an SDLC that delivers scalable, performing, quality deliverables to our partners.
• Mentoring junior team members and ensuring they adhere to determined software quality standards.

Project Coordination and Support - 30%

• Align external partner deliverables and support with the internal team capacity, velocity, and delivery ensuring predictable dates and support for live services.
• Collaborate with the internal project management team in conceptualizing and developing new software programs and applications.
• Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Assist in defining software development project plans, including scoping, scheduling, and implementation.
• Analyze and assess existing business systems and procedures.

Required / Desired Knowledge, Experiences, and Skills:

• 10+ years’ experience.
• Strong experience with Spring Boot, JEE, IoC / DI, JPA, and Hibernate.
• Strong experience with AWS services and infrastructure (AWS SQS, SMS, Lambda, API Gateway / Portal, Route56, EBS, Fargate, CloudFormation, Terraform, etc.).
• Strong practitioner of Agile methodology applications to SDLC.
• Prior experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues.
• Experience with JBoss 7.0 or Wildfly, JMS, HornetMQ, RabbitMQ.
• Excellent understanding of design patterns, coding methods, and best practices.
• Hands-on experience developing test cases and test plans.
• Understand principles and best practices of RESTful development.
• Databases: MSSQL, MySQL/Aurora, NoSQL / DynamoDB.
• Leverage JavaScript Frameworks like React.JS, and ExtJS.
• Knowledge of the CICD, Pipelines, Maven, GIT, versioning, and release management best practices
• Working knowledge of Linux and Windows.
• Knowledge of applicable data privacy practices and laws.
• Ability to set up and maintain MongoDB clusters.

Education/Certifications:

• Bachelor’s Degree in computer science, information systems or related field preferred.

Where you’ll be doing it.

100% Remote Role. Preferred residence for candidates would be San Diego, CA, or Pembroke Pines, FL

When you be doing it.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00 a.m.-5:00 p.m.). Occasional overtime may be required according to business needs.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.