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Form of workThe Delivery Helper Associate is responsible for assisting with the delivery of merchandise to customer homes. Merchandise includes home appliances, mattresses, furniture, lawn & garden, and fitness equipment. In most cases, a two person team will be responsible for the timely and safe delivery of goods by using team lifting and/or material handling equipment. Attention to detail is required so that no damage occurs to either the merchandise or the customer's property. Basic hookup for qualified appliances is part of the service provided (e.g. connecting a dryer power cord and vent).
Additional job responsibilities include:
- Properly loads and protects all product for delivery
- Follows prescribed safety procedures at all times to protect associates, customers, merchandise, and property
- Uses and maintains material handling equipment per process
- Handles paperwork accurately and acquires all signatures per process
- Ensures customer satisfaction by maintaining a professional attitude
- Participates in making customer calls before delivery and during routes
- Addresses and relays any customer concerns to store management immediately
- Interacts with sales teams for special instructions for each delivery
- Completes basic hookup (e.g. connect dryer cord & vent) for qualified home appliances
- Performs deluxing of furniture, fitness equipment, and lawn & garden during delivery
- Assists with store tasks including unloading trucks, loading customer vehicles, & moving product on the sales floor
- Assists with cleaning and other housekeeping duties at the store
- Performs misc. duties as assigned
