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Salary
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.
Job Description
QAD is looking for a Delivery Director, Professional Services who will have a Client Relationship focus specializing in developing high-level relationships with clients, serving as management point of contact throughout delivery of a Professional Services engagement. You will be strategically focused and responsible for client satisfaction and growth of business relationship; generally with profit and loss responsibility and ensure on-time delivery meeting contract terms.
This role is a remote position based in the Continental U.S.
What You’ll Do:
Responsible for high-level relationship management with clients.
Serves as the primary management contact and client liaison during delivery of a Professional Services engagement.
Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.
Works to grow the client relationship by identifying new business opportunities.
Drives team to execute on contract terms and conditions and works with the project managers to ensure on-time delivery of projects that support the client’s business.
Profit and loss responsibilities for assigned engagements..
Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Manages a team of project and program managers, providing support and guidance to help achieve desired outcomes.
Uses project experiences and lessons learned to drive continuous improvements within the Delivery team, within the Services team, and cross functionally within QAD.
Works closely with senior management within Services and cross functionally to develop and improve the services business unit.
Supports BDM team during Sales cycle and validates delivery estimates and SOWs.
Responsible for forecasting the quarterly delivery revenue for the projects allocated to their delivery team.
Qualifications
Bachelor’s degree in business, supply chain/manufacturing, or computer science. Advanced degree desirable.QAD industry certification and external certification preferred.
10+ years of management in ERP implementation environment.
Computer skills: Standard business applications: proficient in Excel, Word, PowerPoint and Google technology.
Excellent writing, editing, communications, presentation and interpersonal skills.
Able to resolve complex business application problems, discuss and sell services and discuss project planning and issues with customers.
Strong trusted advisor.
Leadership skills
Multitasking skills
Team-building skills
Creative Thinking
Additional Information
- Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
- Opportunity to join a growing business, launching into its next phase of expansion and transformation.
- Collaborative culture of smart and hard-working people who support one another to get the job done.
- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
- Compensation packages based on experience and desired skill set
Compensation Package:
Base pay range: $160,000 - $188,000 Annually
Placement within our pay range will vary based on knowledge, skills, experience, and market location variations and internal peer equity.
This position is also eligible for an annual company performance bonus.
Benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs.
About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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