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SalaryKelly Benefits in Sparks, MD is seeking an articulate individual to provide professional and efficient service via telephone and email to key contacts with clients. Primarily providing resolution to customer issues by utilizing independent judgment and problem-solving skills to efficiently service, administer and bill client accounts. Responsibilities include building and maintaining relationships with brokers and clients to maximize the business partnership to retain customers and work with affiliated insurance carriers and suppliers in resolving customer problems or concerns. This individual must be comfortable working with demanding customers while maintaining a high level of professionalism.
Minimum hours are Monday through Friday 8:15 a.m. to 5:00 p.m. Eastern Standard Time. Additional hours may be required to achieve business objectives.
This is a preferred on-site role in our headquarters office in Sparks MD, however, is also hybrid optional so Remote Tools needed would be -
o Computer with all IT specs required
o Mouse and keyboard are preferred verses trying to use a laptop with a touchpad or track ball
o Two monitors
o Microphone either embedded in the computer or separate – we prefer not to use the telephone call in unless absolutely necessary
o It can be useful to have a head-set that has the microphone in it so background noise is reduced from home office
o Video camera either embedded in the computer or separate
- Bachelor’s degree or equivalent experience preferred
- Two years insurance and/or human resources experience required
- Strong written and verbal communication skills
- Life and Health Producer’s license is a plus but not required
Kelly & Associates Insurance Group, Inc., a Kelly Benefits company, is one of the nation’s largest employee benefit administrators, brokers, payroll providers and consultants. We’re committed to helping businesses navigate the intricacies of insurance, benefits, payroll, retirement and other offerings and services, while saving them time and money. Kelly Benefits delivers high quality, cost-effective, integrated solutions through:
- An incredible team of dedicated professionals. Our set of business values called “The Kelly Way” inspires, guides and drives us to serve our clients with excellence.
- Efficient processes, tools and technology. We’re dedicated to delivering cost-effective efficiencies.
- High-integrity alliances with the finest health, life, disability, dental and vision carriers, suppliers and brokers.
Kelly Benefits is committed to treating our People with dignity and respect, dealing with them honestly, compensating them fairly, and providing quality benefits and opportunities to develop their full potential. We offer a robust benefits package including 401K with match, full array of medical benefits with both ancillary and voluntary options, paid parental leave and an on-site fitness center.
