Dedicated Advanced Service Technician

RaceTrac Company Overview

Job Description:

The Dedicated Advanced Service Technician is responsible for the continued maintenance and repair of the RaceTrac Travel Center and/or EDO stores they are designated. This individual assesses, develops protocol, and is responsible for the maintenance and appearance to ensure the operability of their store at all times.

Responsibilities:

Customer Service

• Greets and interacts with new and regular guests in a genuine manner and suggests products that complement purchase to enhance the guest experience.
• Rings up guests on cash register and balances cash and inventory transactions.
• Provides prompt, efficient, and courteous service.
• Resolves and when necessary escalates guest complaints.
• Focuses on collaboration and teamwork as a part of the store team; works well with the general public.

Clean, Safe, Fast & Full

• Cleans in and outside of store including but not limited to sweeping the parking lot, mopping floors, emptying trash, cleaning rest rooms, filling water and towels at the pump, replacing pay-at-the-pump receipt paper, etc).
• Stocks shelves and coolers
• Maintains food and beverage areas with freshly prepared ready-to-eat food and beverages.
• Adheres to all RaceTrac, federal, state and local food safety regulations.
• Updates prices and posts new signage to reflect monthly promotions and sales opportunities.
• Possesses the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job.
• Keeps gasoline price sign up-to-date outside of store in accordance with the method of that location.

Qualifications:

• General maintenance knowledge and repair procedures required.
• Ability to use common tools and office equipment required.
• Food and Beverage equipment repair knowledge preferred
• Fuel dispenser and pump repair knowledge preferred
• Technical School training in HVACR or electrical preferred
• Experience in a retail maintenance environment preferred
• Basic Microsoft office knowledge
• 4+ years work experience preferred