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SalaryThe Dispute Analyst protects the financial interests by researching, analyzing, and processing disputes and escalated inquiries in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
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JOB DESCRIPTION:
Independently performs moderately complex work assignments and problem resolution that assists the recovery team in achieving recovery goals, limiting losses, and identifying and reporting trends.
- Handles all aspects of the Signature First Chargeback.
- May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.
- Resolves member disputes related to Debit Card Signature transactions.
- May handle member disputes related to ATM Domestic, ATM International, and PIN Point of Sale.
- Performs research for team members in order to investigate basic dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
- Provides and engages in customer service activities to determine member needs and provide appropriate resolution.
- Communicates the results of a dispute inquiry to a member in a professional manner.
- Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
- Processes Provisional and/or Permanent Credit to member’s account.
Must Haves:
- Debit Card disputes experience + 2 year or greater -
- Chargeback experience + 2 year or greater
- Experience working in VROL, AMEX, Mastercard systems
Schedule : Monday - Friday, 8:00am – 5:00pm
FULLY ON-SITE
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
