Debit Card Support Clerk

Shift Hours:

M/T/W/F: 9:00 a.m.- 5:45 p.m.
TH - 8:45 a.m. - 6:00 p.m.
Rotating Saturdays 8:30 a.m. - 12:45 p.m.

 Job Summary

The Debit Card Support Clerk is responsible for the processing, delivering, balancing, and problem-solving associated with all areas in Debit Card Support and services offered to the membership.

Essential Job Duties and Responsibilities                                                                            

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to attend annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy and standards of performance.
• Must take the initiative to assist with problem solving, troubleshooting and provide support in any area of the department as needed.
• Provide exceptional service and de-escalate difficult situations when needed.
• Debit and ATM Card Transaction Disputes, in accordance with Regulation E.
• Digital banking support for department related services.
• Debit Card Processing (Issuance, Maintenance, and Research).
• ATM Card Processing (Funding, Maintenance, and Research).
• Issue or reclaim provisional credit, submit chargebacks, record write-offs, and contact merchants when necessary to complete a service request or investigation.
• Provide Card Services support through E-mail, Message Programs, and Phone for CU employees and members.
• Processing Journal Entries and General Ledger Reconciling.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

Experience:

One to two years of similar or related experience.

Education / Training:

High school diploma or general education degree (GED).

Job Requirements:

• Knowledge of credit union products and services.
•  Welcoming and helpful demeanor.
• Must possess professional verbal communication skills.
• Possess the desire to accept additional responsibilities within branch operations.
• Proficient computer skills, including working knowledge of the MS Office Suite.
• Accuracy with numbers and attention to detail are needed.
• Perform all work with established policies and procedures.
• Ability to work in an open-concept workspace/environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 15 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This organization uses E-Verify in its hiring practices to achieve a lawful workforce.