Dealer Service Performance Manager

Position Overview
The Dealer Service Development team is currently looking forDealer Service Performance Managers. This team analyzes the North American support network KPI's to identify opportunities to improve customer uptime and individual dealer location performance. The overall goals are to increase customer uptime, dealer parts & service sales and field support staff productivity by redirecting or streamlining low value-added tasks.
Responsibilities
You will be part of a team that is responsible for creating and implementing service plans to increase efficiency. You would also be involved in conducting and supporting regionally based training or workshop sessions regarding service departments, lean practices, and overall Service Performance goals. This includes but is not limited to efficiency and bay utilization. The Dealer Service Development team also assists in the carrying out of support for the Field Support Team when applicable.
Minimum Requirements

• Bachelor's degree
• At least 8 years of project/program management experience
• At least 1 year of lead experience

OR

• Master's degree
• At least 6 years of project/program management experience
• At least 1 year of lead experience

OR

• At least 10 years of project/program management experience
• At least 1 year of lead experience

Additional Requirements

• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Training development/delivery experience a plus
• Field and/or technical experience
• Experience within the Automotive/Heavy Truck Industry
• Strong data-driven decision-making skills
• Computer proficiency in MS Office products
• Document writing/editing experience
• Ability to travel 50% is required
• Strong understanding of lean and agile principles. Previous experience in organizations that practice lean and agile preferred
• Experience training/coaching customers
• Strong customer service skills (both electronic and over the phone)
• Time management skills - can organize and prioritize multiple tasks and meet specific deadlines
• Ability to establish relationships and encourage cooperation between organizations
• Ability to work effectively in a team environment
• Ability to follow-up and drive for results/resolutions
• Customer Focused - is dedicated to meeting the expectations and requirements of internal and external customers

Company Overview
Navistar, Inc. ("Navistar") is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don't.
Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.
With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.
Accelerating the Impact of Sustainable Mobility
Visit us at www.Navistar.com to discover more about our organization
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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