Dealer Financial Services Operations Administrator

Job Description
Toyota Industries Commercial Finance
As part of the Toyota family of companies, Toyota Industries Commercial Finance (TICF) creates extraordinary customer experiences through our Brand Promise to be the partner of choice in the commercial finance industry.
Toyota Industries Commercial Finance (TICF) is a leading provider of Financial Services, offering an extensive line of financing plans to Toyota customers through participating dealers across the United States. Toyota Industries Commercial Finance (TICF) started off as a small equipment finance company and has experienced substantial growth.
Since 1985, Toyota Industries Commercial Finance (TICF) has offered a variety of commercial financing programs for Toyota forklifts and Hino trucks through our network of Toyota Industrial Equipment and Hino Motor Sales dealers. Our focus is to provide proactive financing solutions to help meet the changing needs of the industry.
To continue to successfully support and facilitate our mission, we seek qualified candidates who encompass our core values which include:
TICF Vision Statement: To be the Partner of Choice in the Commercial Finance Industry.
TICF Mission Statement: An extraordinary team of professionals, providing always better solutions,
optimizing sales through partnerships.
TICF Core Values:

• Partnership - embracing the spirit of collaboration, we stand united to achieve our common goals.
• Performance - we hold ourselves to the highest standards and value individual
  contributions that lead to professional excellence and company results.
• Integrity - we value each customer by treating them respectfully and earn their
  trust through the consistent and ethical treatment of others.
• Customer Focus - empowered to succeed, we will let nothing stand in the way of being the best by providing flexible, personal, and proactive solutions for our customers.
• Innovation - we strive to be ahead of the times through endless creativity,
  curiosity and pursuit of improvement.

To make your mark as theDealer Financial Services Operations Administrator, you will:
Work proactively and independently within a cross functional team processing various types of transactions with a primary focus on customer satisfaction, execution excellence and adapting to customers' unique service requirements for the various products supported. Typical transactions include creating Promissory Notes, collateral schedules, i.e.: Schedule A's, monthly billing statements, monthly funding reports, ACH and Wire requests, miscellaneous Ad-hoc reports, routine wholesale flooring in Freshdesk as well as dealer and customer inquiries. They will need to interact with external customers and dealers as well as functional areas within TICF with the objective of providing extraordinary customer care while contributing to the long term profitable growth of the organization.
Duties: Dealer and Customer Servicing

• Prepare Promissory Notes along with supporting Collateral Schedules, i.e.: Schedule A's paying close attention to details of requested rates and approved programs while ensuring all supporting documentation is provided.
• Prepare monthly billing statements for DOLC, IOLC and fleet accounts and assist with payment application and reconciliations.
• Perform necessary data inputs to support the flooring of new assets in accordance with approved credit limits in wholesale management system (WI), as needed.
• Prepare and file UCC statements and prepare documentation, as needed.
• Process all new assets (DOLC, IOLC, Daily Rental) onto the title worksheet and remit to Assurant (title company) on a biweekly basis. Maintain title follow-up in accordance with procedures.
• Process ACH and Wire transactions to support new dealer funding as well as customer payments.
• Process payoffs and follow-up with Assurant for immediate release of title and termination of lien, including UCC termination, as required.
• Resolve payoff discrepancies that may occur with dealer or customer.
• Coordinate integrated credit and administrative process workflows with DFS Analysts.
• Integrate customers' unique inventory tracking requirements into wholesale management system.
• Respond to and resolve dealer and customer inquiries effectively.
• Maintain database of interest rates and program terms and conditions for DOLC, IOLC.
• Assist with onboarding of new business locations and/or customers to support portfolio growth.
• Maintain appropriate documentation for each transaction within established guidelines.
• Assist with various activities such as monthly billing statements, vehicle payoffs, lien releases, etc. to support the Fleet portfolio.
• Reviews and maintains desk guides incorporating all current procedures.

Duties: Research and Resolution

• Devise solutions to eliminate continual issues to permanently resolve variances with integrated solutions across all functional departments to minimize transactional volume and enhance efficiencies.
• Perform various account analyses to support the appropriate payment applications and assist Administrative Specialists (i.e.: Cashier) in resolving discrepancies in monthly billing statements and payments.
• Create and prepare various monthly reports and document any unusual variances. Discuss variances with Supervisor/Manager.
• Review and resolve customer and dealer account issues in a timely manner.
• Utilize WI, SAP, and all other tools and resources available to resolve monthly billing, payment, payoff, and title issues, etc.

Duties: Special Projects and Development

• Assist Supervisor/Manager in developing customer performance metrics as portfolio dynamics change.
• Provide additional support as needed for the department to ensure customer satisfaction and maximum productivity.
• Identify and implement opportunities to improve or streamline work processes.
• Engage in instructor led or e-learning training to continually enhance knowledge and skills.
• Be a champion of and take ownership of identifying and implementing Kaizen initiatives.
• When faced with challenging situations or issues requiring supervisor guidance, come prepared to present and discuss potential solutions.

Experience/Educational Requirements:

• B.A. / B.S. Degree preferably in Accounting, Finance, or a business related field, or equivalent related work experience.
• Some accounting knowledge is preferred.
• Strong business acumen and practical expertise needed.

Specialized Skills/Knowledge:

• Intermediate to advanced proficiency with Microsoft Excel essential (i.e. pivot tables, lookups, data analysis, etc.)
• Strong analytical aptitude.
• Wholesale Leasing and Fleet, Daily Rental Car experience preferred.
• Working knowledge of WI, Freshdesk, SAP-ERP, SAP-CRM.
• Detailed oriented, highly organized, focused and able to process many simultaneous activities concurrently with a high level of accuracy.
• Ability to work in a dynamic, fast paced environment, multitask effectively and be committed to a high level of teamwork within DFS, CF, TICF.
• Meet time sensitive deadlines to support customer and dealer needs while ensuring accuracy of functions performed.
• Aptitude to learn quickly, be a self-starter and work independently.
• Strong oral and written communication skills.
• Work in ambiguous situations as products develop and market conditions change.

Turn Toward Great Benefits:
Work/Life benefits (flextime,9/80 work schedules offeredwhere applicable, tuition reimbursement)
Vehicle lease and purchase (Associates are eligible date of hire, access to favorable rates and more incentives!)
Medical, dental and vision insurance (Associates are eligible date of hire)
Matching 401(k)
Paid time off (vacation, sick, personal, holidays)
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