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SalaryAbout the Organization:
The Community Day Center of Waltham provides a core range of support and services to people facing homelessness in Metrowest. At the Community Day Center of Waltham, we believe that all people, no matter where they are on their life journey, deserve to be treated with dignity.
Our services include but are not limited to: case management that supports our guests with finding, securing, and maintaining housing, meal services, mail services, AA meetings, Smart Recovery, other support for substance abuse recovery, women’s support groups, shower and laundry facilities, and essential hygiene and clothing distributions.
About the Role:
The Security Officer plays a vital role in keeping our guests and staff safe and in maintaining a healthy, respectful, and dignified environment for everyone at the Community Day Center of Waltham.
This position is fast-paced and client-facing; the successful candidate must have a lot of patience, and be comfortable working directly with people experiencing homelessness, mental illness, substance abuse, and domestic violence.
Please also note that the Community Day Center is not a traditional office setting! We are a grassroots community center, meaning a typical day looks like 30-40 people mulling about in your workspace. Be prepared that plans often go awry, it will always be noisy, and the unexpected will happen!
If environments like this excite you, and you seek to make a difference in the lives of deeply underserved populations, we want to hear from you!
Responsibilities:
- Enforce Community Day Center rules and regulations with consistency, including but not limited to our no alcohol/drug use on site policies and sexual harassment policies.
- Respond promptly to any security incidents or emergencies, including but not limited to theft, accidents, or medical emergencies
- Treat all guests with fairness, dignity, and respect.
- With support from the Community Day Center Manager, de-escalate conflicts between guests.
- Support Manager in implementing systems of conflict prevention and risk-reduction.
- In emergency situations, call the police and/or administer bans from the center.
- Participate in training on trauma-informed de-escalation, racial and gender sensitivity, homelessness, and safeguarding.
- Monitor security cameras to ensure safety of guests and staff.
- Write accurate and timely incident reports.
- Change locks and keys when necessary.
Skills and Qualifications:
- 2+ years experience as a Security Officer or first responder, preferably in a homeless shelter or similar environment.
- Ability to think clearly and act quickly in high-stress situations.
- Willingness to strive for fairness, prevention, and de-escalation in all security matters.
- Basic computer skills (to write incident reports and navigate security cameras).
- Previous experience in human services is highly desirable.
- Spanish proficiency is highly desirable
Benefits:
- $21/hour.
- 3 weeks paid vacation per year, all federal holidays off, birthday off.
- 6 sick days and 2 personal days per year.
- Free lunch each day
Interested candidates can submit a cover letter and resume to and by 1 April 2024. Shortlisted candidates can expect 1-2 interviews and a required in-person tour to meet the community we work with prior to selection. Applications will be reviewed on a rolling basis.
Job Type: Part-time
Pay: $21.00 per hour
Ability to Commute:
- Waltham, MA 02453 (Required)
Ability to Relocate:
- Waltham, MA 02453: Relocate before starting work (Required)
Work Location: In person
