Data Integration And Analysis Manager - Fire Department

The City of Charleston is looking for a Data Integration and Analysis Manager to join the Fire Department! This position is responsible for the administration of a computerized Charleston Fire Department Records Management System (RMS) including ensuring the proper software data integrity and data flow in the RMS systems of the Charleston Fire Department.

• Creating and tailoring system files for computerized Records Management Systems (RMS) and preparing systems changes based on agency needs.

• Define and implement the application parameters needed by the RMS and the 911 system.

• Install new and rebuild existing RMS services and settings.

• Install system updates and configure with existing supporting systems and various system interfaces.

• Maintain system installation and configuration procedures; maintain system standards and ensure data conforms to standards for consistency.

• Research and recommend automated approaches for system administration tasks.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, key processes, reviewing system and application logs and verifying completed jobs.

• Backup operations when database version is being updated.

• Perform regular file archival and purge as necessary; define, implement, change and delete user accounts per agency request.

• Ensure information in RMS associated files is current and ensure system is working properly.

• Assure accuracy of information by updating on a scheduled or automatic basis

• Apply system upgrades on a regular basis install and test upgrades and patches on a regular basis.

• Provide technical support to systems end-users; direct and assist users in troubleshooting system and software when problems arise, investigate and troubleshoot issues users cannot resolve.

• Communicates technical information, both verbally and written, in a non-technical manner.

• Repair and recover from hardware or software failures.

• Communicate with impacted first responder agencies and maintain equipment and repair records.

• Train users on software applications, coordinate and conduct training and determine appropriate training required for personnel new to RMS.

• Evaluate proposed changes presented by all agencies utilizing the RMS.

• Provide system information to management and make recommendations based on system functions.

• Provide staff support in the development and long-range planning of member agencies.

• Performs other duties as assigned.

• Bachelor's Degree (BA/BS) in related field and 6 years of related experience and/or training; or an equivalent combination of education and experience.

• Strong experience working with Windows based computers, databases, servers, and VMWare.

• Thorough knowledge of Microsoft Windows, Outlook, Excel and Word or similar software.

• Must be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification.

• Valid South Carolina Driver's License.

• Experience with RMS and GIS.