Data Incident Management Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for ensuring operational data is fit for purpose, defining controls, and monitoring processes are in adherence to enterprise data management standards. Key responsibilities include triaging and remediating Data Incidents, performing data analysis, training new users, and performing impact analysis stemming from data updates. Job expectations include helping in defining access and ownership of data by domain, conducting quality control, and overseeing data maintenance.

Role Overview:
CFO Data Management (CFO DM) is responsible for ensuring data is timely, accurate and complete with respect to Bank of America’s CFO organization’s needs and use cases. This role will be responsible for assessing and managing Data Incidents with an impact to CFO applications, processes, and/or reporting, via the Enterprise Data Incident Management (eDIM) process.

Responsibilities:

• Ensures data is accurate, complete, and fit for performing data analyses through various testing procedures and data controls which help to identify business insights fit for purpose for a particular product set

• Develops and executes on Enterprise Data Management policies and standards, works across teams to ensure adherence, serves as a key point of contact for all topics related to data compliance, and manages operational elements of the (Enterprise Data Strategy Governance and Operations (EDSGO) relationship

• Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed. Data inquiries include questions related to data issues, availability of data, and potential sourcing alternatives to inform

• Develops, manages, and executes on controls, ensuring tracking, monitoring, and resolution of any control breaches with data platform

• Partners with Business and Technology functions to drive the development of business and functional requirements documents and ensures strategic upstream resolution for data related incidents

Key Responsibilities:

• Ensure Intake requests adhere to Enterprise Data Incident standards prior to their promotion to formal eDIM process

• Partner with CFO DM Execution/Product teams to determine incident remediators and obtain acceptance

• Develop cross functional relationship with technology, CFO lines of business (including Executive level), reporting groups, and Enterprise data management

• Identify, own and escalate issues as needed

• Drive Operational Excellence by consistently striving to achieve responsible growth. Identify and implement potential areas for process improvement

Skills:

• Data Collection and Entry

• Data Management

• Data Modeling

• Issue Management

• Policies, Procedures, and Guidelines Management

• Analytical Thinking

• Collaboration

• Data Governance

• Data Quality Management

• Data and Trend Analysis

Required Qualifications and Experience:

• Quick learner with ability to adapt to changing requirements

• Capacity to handle multiple tasks and work in a flexible environment

• Ability to think and act independently, detailed oriented and organized

• Strong communication skills and the ability to build relationships across a matrixed organization

• Time management and ability to meet SLAs and deadlines

Desired Qualifications and Experience:

• Financial Regulatory Reporting knowledge

• Data Governance and/or data management experience

• Experience with key Bank of America applications (e.g. Data Assessment Resolution Tracking [DART], ATLAS/LIBRA, GRFFIN, CFARRI)

Shift:

Hours Per Week: