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Form of work*Description:*We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be located in Raleigh, NC. This is an on-site position with no telecommute possibilities.
(Currently allowing hybrid remote 2 days/week)This position requires a work schedule for overnight and weekends. Shift will be 12am-8 am ESTDays Off - Tuesday / Wednesday. New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes.
Exact details will be discussed with candidate during interview.The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus.Roles and Responsibilities:• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.• Assist in triage and incident management with collection and analysis of performance metrics• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance• Compose and send notifications to management for incidents.• Monitor and execute incident and change requests.• Able to type and communicate in an effective manner.*Skills:*Monitoring, incident management, triage*Additional Skills & Qualifications:*Preferred Qualifications:• Bachelor’s Degree in Computer Science or associated discipline• Familiarity working with Enterprise Monitoring products• Working knowledge of IT Service Desk model.• Experience working in large-scale IT environment.• Experience in Critical Incident Management, including communication with various levels of executive management (i.e., VP) via phone or email.This position requires a work schedule for overnight and weekends.
Shift will be 12am-8 am ESTDays Off - Tuesday / Wednesday. New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.*Experience Level:*Entry Level About TEKsystems: We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
